Yulianna Hernandez
San Diego,CA
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Receptionist
Chula Vista PACE
San Diego , CA
11.2019 - Current
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Received and routed business correspondence to correct departments and staff members.
- Provided clerical support to PACE company employees by copying, faxing and filing documents.
- Kept records in Truchart to maintain data by entering and updating information.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Collected, sorted, distributed and sent mail and packages.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Representative
Forever 21
San Diego, CA
02.2019 - 09.2020
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Prepared cash deposits with zero discrepancies.
Education
High School Diploma -
San Diego High School
San Diego, CA09.2016
Associate of Arts - Psychology
San Diego City College
San Diego, CA09.2021
Skills
- Documentation and reporting
- Customer/Client relations
- Office administration
- Multi-Line Telephone Systems
- Correspondence Distribution
- Organization skills
- Mail handling
- Time management
- Telephone skills
- Decision-Making Abilities
- Sensitive Information Handling
- Call Forwarding
Timeline
Receptionist
Chula Vista PACE
11.2019 - Current
Sales Representative
Forever 21
02.2019 - 09.2020
High School Diploma -
San Diego High School
Associate of Arts - Psychology
San Diego City College
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