Beatriz Rojas Gonzaga
Palisades Park,NJ
Summary
Dynamic professional with extensive experience at Bella Italia, specializing in customer service and employee training. Demonstrated problem-solving skills and effective performance management, contributing to a positive team environment. Recognized for multitasking abilities and dedication to enhancing customer satisfaction through exceptional service.
Overview
7
7
years of professional experience
Work History
MANAGER/ CASHIER
Bella Italia
Oradell, US
05.2023 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations, including scheduling, exhibiting excellent multitasking capabilities.
MANAGER
My Ranch Taqueria
Englewood, US
06.2018 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling, exhibiting excellent multitasking capabilities.
CLERK
Richard's Pharmacy
Palisades Park, US
09.2022 - 05.2023
- Answered phones in a professional manner and addressed inquiries promptly.
- Provided excellent customer service to ensure satisfaction.
- Operated office equipment including computers, printers, copiers, scanners.
- Processed payments, verified customer information and entered data into the system.
- Processed customer payments accurately and efficiently.
- Assisted customers with product selection by providing accurate information about products.
Education
BACHELOR OF ARTS (B.A.) - CRIMINAL JUSTICE
Montclair State University
Montclair, NJ, US05.2026
High School Diploma -
Palisades Park Jr Sr High School
Palisades Park, NJ06-2022
Skills
- Problem solving
- Performance management
- Customer service
- Team building
- Employee training
- Stress management
- Hard-working
Languages
Spanish, Bilingual
Timeline
MANAGER/ CASHIER
Bella Italia
05.2023 - Current
CLERK
Richard's Pharmacy
09.2022 - 05.2023
MANAGER
My Ranch Taqueria
06.2018 - Current
BACHELOR OF ARTS (B.A.) - CRIMINAL JUSTICE
Montclair State University
High School Diploma -
Palisades Park Jr Sr High School
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