BEATRIZ ROMO
LAKE ELSINORE,CA
Summary
Experienced professional with over 30 years of housing experience, specifically in the Multifamily Housing, Public Housing (PH), Housing Choice Voucher (HCV) Programs, including special boutique programs such as the Family Unification (FUP), Housing Opportunities for Persons with HIV/AIDS (HOPWA), Welfare to Work (WTW), Shelter Plus Care (SPC), and other various Homeless Programs. My ability to supervise, guide teams, and multi-task high-priority projects, such the completion of the LACDA's 5-Year and Annual Plans, the historical revision of the Public Housing ACOP, implementation of the Housing Opportunities Through Modernization Acts of 2016 (HOTMA) for the Public Housing/Multifamily Programs, and Site-Based Waiting List Purge is a testament to my commitment to making meaningful contributions and advancing organizational goals.
My professional experience in the housing industry and analytical/detailed oriented skills makes me an ideal candidate for the position.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Policy Supervisor
Los Angeles County Development Authority
08.2022 - Current
- Currently supervise three (3) staff members.
- Presented complex information in clear, concise language, simplifying decision-making processes for stakeholders involved in policy development.
- Designed training programs for staff members to enhance their understanding of new policies and procedures.
- Evaluated the impact of existing policies on organizational goals, recommending necessary modifications for improved organizational efficiency and effectiveness.
- Facilitated stakeholder meetings to gather input on emerging systemic/operational issues, fostering open dialogue and collaborative problem-solving approaches that values diverse perspective and policy making process.
- Developed compliance training initiatives and materials, educating staff on regulations, policies, and procedures.
- Prepared and presented comprehensive reports to upper management, addressed anomalies and provided solutions.
- Consulted with upper management on best practices and served as project manager for operational improvements and regulatory initiatives.
System Administrator
Los Angeles County Development Authority
07.2012 - Current
- Simplified troubleshooting processes by creating detailed documentation for procedures and best practices.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel and relevant physical safeguards.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees (i.e., issue mobile devices, office equipment, new hire training, and assign system security roles).
- Worked with users to determine areas of technology in need of improved usability, including the integration of new applications into existing systems.
- Facilitated team collaboration, setting up and maintaining project management and communication tools through implementation.
- Improved system efficiency by comprehensive audits to identify and rectify performance bottlenecks.
- Planned and implemented upgrades to system hardware and software.
Training Coordinator
Housing Authority of the County of Los Angeles
11.2008 - 06.2012
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with division managers to design customized-training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development by ways of teaching methods tailored to individual learning styles.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Unit Supervisor
Housing Authority of the County of Los Angeles
09.2002 - 10.2008
- Supervised 12 staff members, daily operations for the Special Programs Unit (i.e. Applications and Eligibility, Voucher Issuance, Contract Negotiations, HQS Inspections, and Case Management).
- Addressed personnel performance issues, regularly conducted desk audits, file audits, and timely submitted performance evaluations.
- Coordinated monthly meetings with the Community Based Organizations to ensure timely referral/applications submissions to secure housing for the homeless families.
- Exercised independent judgment to adapt and apply policies and procedures to unit staff and consistently set clear expectations while holding staff members accountable for their performance.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Lead Specialist
Housing Authority of the County of Los Angeles
10.1997 - 08.2002
- Ensured compliance with HUD's and the Housing Choice Voucher program regulations, agency policies through quality control review, monitoring, and enforcement efforts.
- Managed a caseload of 350 files.
- Conducted HQS Inspections, including trained staff to perform HQS inspections.
- Streamlined the contract negotiation through lease-up process for the HCV and Certificate Based Homeless Programs allowing families to take possession of the unit the same day the unit passed HQS inspections.
- Developed and implemented Standard Operation Procedures, training manuals, and forms, as required.
- Monitored voucher and lease-up efforts to ensure full-utilization of the approved allocations.
Housing Inspector
Housing Authority of the County of Los Angeles
10.1996 - 09.1997
- Inspected Section 8 Units, including the Veterans Building (Los Angeles) to ensure compliance with the U.S. Department of Housing and Urban Development's (HUD's) Housing Quality Standards (HQS).
- Maintained accurate records of all inspections, enabling timely follow-up actions for necessary owner repairs and/or Housing Assistance Payment (HAP) abatement.
- Educated property owners on HUD's HQS to promote ongoing adherence to housing standards.
- Assisted in the development of training materials for new inspectors, enhancing overall team performance.
Eligibility Specialist
Housing Authority of the County of Los Angeles
12.1993 - 09.1996
- Provided exceptional customer service through prompt response times, and clear communication channels with the public.
- Interviewed applicants and disseminated housing program information and eligibility requirements.
- Processed, verified applicant documents for accuracy and compliance with policies and regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- First responder to the 1994 Northridge Earthquake; collaborated with the Federal Management Agency (FEMA) and other government agencies to provide housing assistance to the affected families.
Education
Bachelor of Science - Criminal Justice Administration
University of Phoenix
Online Program12-2014
Skills
- Ability to analyze complex issues and implement appropriate action
- Posses strong analytical skills to foster innovation, troubleshoot processes, improve operations that increase productivity and minimize user errors
- Experienced in Administrative Services with hiring, onboarding, progressive discipline, mentoring, training, and performance evaluations
- Promote working relationships with internal and external stakeholders
- Formulate training outlets/instructional methods, utilize program knowledge and operational inefficiencies to identify training needs and effectiveness of such training methods
Certification
- Enterprise Income Verification System Coordinator - HUD Approved
- Inventory Management System/PIH Information Center (IMS/PIC) Security Administrator - HUD Approved
- Reasonable Accommodation Training – HUD
- Housing Choice Rent Calculation Training - Quadel
- Family Self-Sufficiency Training – Quadel
- National Standards for the Physical INspection of Real Estate (NSPIRE) - Nan McKay
- Public Housing Rent Calculation-The Housing Opportunity Through Modernization Act of 2016 (HOTMA) - Nan McKay
Languages
Spanish
Professional Working
Timeline
Policy Supervisor
Los Angeles County Development Authority
08.2022 - Current
System Administrator
Los Angeles County Development Authority
07.2012 - Current
Training Coordinator
Housing Authority of the County of Los Angeles
11.2008 - 06.2012
Unit Supervisor
Housing Authority of the County of Los Angeles
09.2002 - 10.2008
Lead Specialist
Housing Authority of the County of Los Angeles
10.1997 - 08.2002
Housing Inspector
Housing Authority of the County of Los Angeles
10.1996 - 09.1997
Eligibility Specialist
Housing Authority of the County of Los Angeles
12.1993 - 09.1996
- Enterprise Income Verification System Coordinator - HUD Approved
- Inventory Management System/PIH Information Center (IMS/PIC) Security Administrator - HUD Approved
- Reasonable Accommodation Training – HUD
- Housing Choice Rent Calculation Training - Quadel
- Family Self-Sufficiency Training – Quadel
- National Standards for the Physical INspection of Real Estate (NSPIRE) - Nan McKay
- Public Housing Rent Calculation-The Housing Opportunity Through Modernization Act of 2016 (HOTMA) - Nan McKay
Bachelor of Science - Criminal Justice Administration
University of Phoenix
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