Beatriz Saavedra
BROOKSHIRE,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
WAO and ORG (Business owner)
Brookshire, TX
07.2023 - Current
- Attended client meetings to discuss design concepts, budget and timeline requirements.
- Created custom furniture pieces and finishes for clients.
- Researched materials, fabrics, textures and colors that best fit the desired aesthetic.
- Performed site visits to evaluate existing conditions of existing spaces.
- Assisted in selecting furnishings, fixtures, accessories, window treatments, paint colors and wall coverings for interior spaces.
- Developed space planning solutions that meet functional needs while maintaining a cohesive aesthetic throughout the space.
- Recommended cost effective solutions while still achieving high quality results.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Gave clients information about strategies to keep spaces fresh and inviting.
Bilingual CSR Remote.
Maximus Services LLC
, VA
02.2020 - 06.2023
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for bothEnglish and Spanish-speaking customers. Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Ought ways to improve processes and services provided. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Representative
Pandora
Coral Springs, FL
09.2019 - 02.2020
- Helped customers complete purchases, locate items and join reward programs. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Issued receipts and processed refunds, credits or exchanges.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Sales Associate
Marshalls Margate
Margate, FL
02.2018 - 02.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Associate of Arts - Business Administration And Management
Florida Career College - Miami
Miami, FL01-2020
Bachelor of Arts - Economics
Universidad Del Zulia
Maracaibo, Venezuela01-1983
Skills
- Fluent in Spanish /English
- Service recommendations
- Complaint Resolution
- Quality Management
- Call center operations Professional telephone demeanor
- Sales expertise Inbound and Outbound Calling
- Spanish translation Dependable and Responsible
- Problem-Solving Analytical and Critical Thinking
- Self-Motivated
- Product Sales
- Web Chat
- Teamwork Oriented
@waoandorg
- instagram account.
Timeline
Bilingual Customer Service Representative
WAO and ORG (Business owner)
07.2023 - Current
Bilingual CSR Remote.
Maximus Services LLC
02.2020 - 06.2023
Sales Representative
Pandora
09.2019 - 02.2020
Sales Associate
Marshalls Margate
02.2018 - 02.2020
Associate of Arts - Business Administration And Management
Florida Career College - Miami
Bachelor of Arts - Economics
Universidad Del Zulia
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