Beatriz Saavedra Castejon
Brookshire,TX
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Associate L1
Amazon
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvem
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Bilingual CSR
Maximus
02.2020 - 06.2023
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Conducted quality assurance checks for translated materials, ensuring accuracy and consistency in all bilingual communications.
- Managed escalated cases proficiently, using advanced negotiation skills to maintain positive relationships with clients who spoke either English or Spanish fluently.
- Resolved complex issues by leveraging bilingual skills to understand customer needs and provide effective solutions.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Assisted colleagues with language barriers, fostering teamwork and cooperation across the department.
- Responded proactively and positively to rapid change.
Associate
Marshalls
02.2018 - 02.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers .
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Education
Bachelor of Arts - Economics
Del Zulia University
Venezuela,MaracaiboNo Degree - Business Management
FCC Margate,FL
Margate, FL07-2020
No Degree - English-as-a-Second-Language Education
Atlantic Technical College
Pompano Beach, FL04-2015
Skills
- Collaborative Problem Solving
- Effective Issue Resolution
- Multitasking
- Attention to detail
- Teamwork and collaboration
- Flexible and adaptable
Timeline
Associate L1
Amazon
09.2023 - Current
Bilingual CSR
Maximus
02.2020 - 06.2023
Associate
Marshalls
02.2018 - 02.2020
Bachelor of Arts - Economics
Del Zulia University
No Degree - Business Management
FCC Margate,FL
No Degree - English-as-a-Second-Language Education
Atlantic Technical College
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