Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Beatriz Salcedo

Beatriz Salcedo

Peoria,AZ

Summary

Experienced in Health Administrative/Clerical/experience, 24 years overall with 19 years in Healthcare Front Office Customer Service, Excellent telephone/switchboard etiquette Self-motivated. Creative Customer Service Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Manage overall operations in a medical office setting. Skilled in insurance verifications, Surgical pre-authorizations, and EMR systems. Possesses emotional awareness. Adept at managing staff and providing patient assessments. Professional with experience providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources. Skilled in analyzing client needs, developing effective service plans, and providing compassionate person-centered care.

Overview

11
11
years of professional experience

Work History

Front Office Executive/Medical Scheduler

Psychological Pathways
Phoenix, AZ
11.2022 - 05.2024
  • Complete insurance verifications and obtain pre-authorizations when needed
  • Meet with patients to review their coverage and estimated financial obligations
  • Compile EMR from various providers and review for accuracy
  • Handle any patient concerns or questions
  • Work with the Clinic Director to manage overall operations and flow of the office
  • Fill in for front desk and other positions as needed
  • Respond to requests for information from the Billing Office in a timely fashion
  • Complete patient reactivation and follow up phone calls.
  • Greeted customers, answered inquiries and directed them to the appropriate department.
  • Provided customer service support to clients over the phone and in person.
  • I was used as a translator for our Neropsychological evaluations

CLINICAL SERVICES COORDINATOR

Castle Biosciences
Phoenix, Arizona
02.2020 - 11.2022
  • Maintained supply chain integrity for internal operations & external client needs
  • Monitor customer needs and manage such requirements
  • Provide general customer service support
  • Facilitate tissue acquisition process and engage outside labs
  • Manage and document the receipt and chain of custody for all patients samples received
  • Access and process all sample documentation ensuring integrity
  • Management of all pending billing information
  • Interface with Lab Directors to facilitate the accuracy of lab reports
  • Maintain complete accuracy of the organization's Lab information systems.

PT SPECIALIST/INSURANCE COORDINATOR

Arizona State Urology Institute
Glendale, AZ
11.2018 - 02.2020
  • Manage Insurance Eligibility and Authorization for Surgery
  • Contacted patients to obtain information required for accurate claim adjudication
  • Collected initial premiums and issue receipts
  • Utilized electronic files to conduct authorization reviews and updates.

MEDICAL FRONT OFFICE LEAD

Arizona Institute of Urology
Tucson, AZ
06.2015 - 11.2018
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Documented vital signs and health history for patients in clinic and hospital environments
  • Monitored supply inventory for low stock and worked with staff to reorder
  • Delivered administrative support to medical practices, aiding in quality healthcare services.

PATIENT REGISTRATION REPRESENTATIVE

University of AZ Medical Center
Tucson, AZ
03.2013 - 06.2015
  • Collected payments and co-pays from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
  • Visited patients' rooms to collect insurance and financial information required for registrations
  • Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.

Education

HIGH SCHOOL DIPLOMA -

Sunnyside High School
05.1993

ASSOCIATE IN ARTS (A.A.) IN FASHION MERCHANDISING -

Brooks College

ASSOCIATE IN ARTS (A.A.) IN GRAPHIC DESIGN -

The Art Center Design Center

Skills

  • Emotional Awareness
  • Eligibility Assessments
  • Staff Management
  • Patient Assessments
  • EMR Systems
  • Progress Evaluation
  • Medical Records Management
  • Treatment Planning
  • Excellent communication and Telephone Etiquette skills
  • MS Office
  • Customer Service
  • Case Management
  • Administrative And Clerical Support
  • Translator Fluent in Spanish language
  • Scheduling and calendar management

Languages

  • English, Advanced
  • Spanish, Advanced

Timeline

Front Office Executive/Medical Scheduler

Psychological Pathways
11.2022 - 05.2024

CLINICAL SERVICES COORDINATOR

Castle Biosciences
02.2020 - 11.2022

PT SPECIALIST/INSURANCE COORDINATOR

Arizona State Urology Institute
11.2018 - 02.2020

MEDICAL FRONT OFFICE LEAD

Arizona Institute of Urology
06.2015 - 11.2018

PATIENT REGISTRATION REPRESENTATIVE

University of AZ Medical Center
03.2013 - 06.2015

HIGH SCHOOL DIPLOMA -

Sunnyside High School

ASSOCIATE IN ARTS (A.A.) IN FASHION MERCHANDISING -

Brooks College

ASSOCIATE IN ARTS (A.A.) IN GRAPHIC DESIGN -

The Art Center Design Center

Similar Profiles

CREATE PROFILE
Beatriz Salcedo