Beatriz Santana
Merced,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist/Certified Notary Public
Maura Velasco
Merced
02.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Scheduled appointments and maintained and updated appointment calendars.
Sales Associate
Kohls Department Store
Merced, CA
10.2019 - 11.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Real Estate Assistant
Cecilia Magallon
Salida, CA
02.2019 - 10.2019
- Assisted real estate agents with scheduling appointments, conducting market research and preparing sales documents.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
- Followed up with prospects throughout sales processes to offer assistance.
Merchandising Associate
Sears
Merced, CA
11.2011 - 12.2014
- Assisted in maintaining store shelves and displays, ensuring items were properly stocked and labeled.
- Organized product displays to attract customers and increase sales.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Provided excellent customer service by answering questions about products and services.
- Printed labels and tags for for-sale merchandise.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Built product displays and placed appropriate signage for merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Stamped price tags on merchandise, referring to official price lists.
Education
High School Diploma -
Independence High School
Merced, CA06-2011
Skills
- Cash Handling
- Appointment confirmation
- Office Organization
- Time Management
- Customer Service
- File Organization
- Scheduling appointments
- Fluent in English and Spanish
- Listening Skills
- Basic Math
- Telephone Etiquette
- Customer assistance and interaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist/Certified Notary Public
Maura Velasco
02.2023 - Current
Sales Associate
Kohls Department Store
10.2019 - 11.2020
Real Estate Assistant
Cecilia Magallon
02.2019 - 10.2019
Merchandising Associate
Sears
11.2011 - 12.2014
High School Diploma -
Independence High School
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