Lorena Leonard Suarez
Hialeah
Summary
Dynamic professional with a proven track record at D.N.S Foods LLC, excelling in project management and customer service. Skilled in resolving complex inquiries and enhancing team performance, I leverage data analysis and effective communication to drive customer satisfaction and operational efficiency. Committed to fostering strong relationships and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
D.N.S Foods LLC
Miramar
04.2023 - Current
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with safety regulations and company policies.
Sales Associate
Verizon
Hialeah
08.2022 - 01.2023
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Placed special orders or called other stores to find desired items.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
Education
High School Diploma -
Cuba
Cuba03-2017
Skills
- Project management
- Customer service
- Employee training
- Sales forecasting
- Data analysis
- Inventory management
- Team building
- Performance monitoring
- Time management
- Communication skills
- Problem solving
- Customer relationship management
- Financial management
- Marketing
- Budgeting and finance
Timeline
Assistant Manager
D.N.S Foods LLC
04.2023 - Current
Sales Associate
Verizon
08.2022 - 01.2023
High School Diploma -
Cuba