Beatriz Torres
Chandler,AZ
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation.
Dedicated Certified Caregiver brings 7-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care.
Overview
23
23
years of professional experience
Work History
Noon Duty Aide
Chandler Unified School District
Chandler, AZ
07.2023 - Current
- Enforced school rules and policies consistently throughout the day.
- Reported any suspicious activity or potential safety hazards immediately to administration.
- Monitored playground equipment to ensure safe use by students.
- Attended professional development workshops related to Noon Duty Aide duties and responsibilities.
- Supervised students in hallways, lunchroom, and other areas of the school during their transitions between classes.
- Intervened when necessary in order to prevent physical altercations between students.
- Cared for minor injuries sustained by students while on school grounds.
- Restocked utensils and condiments on the cafeteria line as needed.
Custodian
Chandler Unified School District
Chandler, AZ
07.2023 - Current
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Discarded cardboard boxes and trash in compactors and balers.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Caregiver
All Ways Caring Homecare
Mesa, AZ
07.2015 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Employee of month September 2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Personal Shopper
Walmart
Chandler, AZ
10.2021 - 07.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Scanned items when pulling from shelves to update system stock information.
Customer Service Ambassador Gift Card Department
Macy's Credit And Customer Service
Tempe, AZ
11.2018 - 02.2019
- Followed through with client requests to resolve problems.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Assist customers by phone regarding their gift card balances.
- Assist Sale Associates with inquiries regarding gift card issues.
- Assist customers and sale associates to direct them to right department.
Bilingual Customer Service & Support
Southwest Airlines
Phoenix, AZ
11.2015 - 02.2018
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish-speaking customers.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
- Updated and maintained information in customer accounts.
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Assist passengers with new reservations.
- Modifying existing reservations
- Answer any questions regarding frequent flyer program.
- Providing information regarding their flight.
Customer Service Representative
Isagenix International LLC
Chandler, AZ
04.2013 - 04.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assist members with order placements.
- Process new enrollments on behalf of existing members.
Senior Customer Service Representative
Iqor
Tempe, AZ
08.2001 - 03.2013
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Escalated issues to proper supervisors when standard processes were not effective.
- Set up new activation's and reactivation's for major wireless carrier.
- Assist customers with serial number changes and phone number changes and general troubleshooting techniques.
- Provided general billing information and resolve billing disputes , change rate plans and add and removed features.
- Back Office Agent
- Analyze accounts for potential billing errors using various system reports.
- Adjust billing errors while maintaining low error rate.
- Assisted agents and supervisors with account inquiries related to billing discrepancies.
Education
High School Diploma -
Chandler High School
Chandler, AZ05.2001
Skills
- Fluent Spanish
- Proficient in Microsoft Office, Outlook, and Excel
- Adapt easily to new concepts
- Over 17 years of combined customer service and have extensive training throughout my career
- Proficient with internet browser, including social media
- Able to multi-task
- HIPAA Compliance
- Convalescence Support
- Patient and Caregiver Education
- Heavy Lifting
- First Aid Certification
- Respectful and Compassionate
- Stress Tolerance
- Child Supervision
- Compliance
- Verbal and written communication
- Problem-Solving
- Cleaning and sanitizing
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Employee Of The Month September 2021 (All Ways Caring Homecare)
- Certificate of Volunteer Appreciation in 2023 and 2024 (Galveston Elementary School)
References
References available upon request.
Timeline
Noon Duty Aide
Chandler Unified School District
07.2023 - Current
Custodian
Chandler Unified School District
07.2023 - Current
Personal Shopper
Walmart
10.2021 - 07.2023
Customer Service Ambassador Gift Card Department
Macy's Credit And Customer Service
11.2018 - 02.2019
Bilingual Customer Service & Support
Southwest Airlines
11.2015 - 02.2018
Caregiver
All Ways Caring Homecare
07.2015 - Current
Customer Service Representative
Isagenix International LLC
04.2013 - 04.2015
Senior Customer Service Representative
Iqor
08.2001 - 03.2013
High School Diploma -
Chandler High School
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