Beatriz Torres

Front desk customer service, answering multiple lines telephones and assisting callers with questions and providing information, multitasking front office/ clerical duties, assist and support new and current casino employees, print and issue employee Gaming renewal and transfer badges. Process Livescan Fingerprints for new and current casino employees during Gaming orientation; report results to Licensing department. Assist the Licensing Background Investigator with anything needed, at times; completing employment verification (phone/fax/email), call or send text msg to new applicants' personal references, maintain computer files and records; collect documents ( ID Docs) for new casino applicants' employee file, Issue thru email, New/or Renewal Gaming Applications. Review and screen for completeness and accept Incoming Gaming applications for background processing. I also notarize needed Gaming documents for the Gaming Commission ( Acknowledgments, Waivers..). Assist new and current applicants with computer usage, login into application links and help with access required information. Translate from (Spanish/English) for Casino applicants when needed over the phone and in person. On a weekly basis, process Casino and Tribal department transfers. Scan and upload documents, Log note and maintain employee Database, with new/ current information. Respond to inquiries and provide information. Assist & support all departments within the Gaming Commission & Surveillance department, in the maintenance and retention of all Gaming files & records.

During this time, I decided to take a leave from work to focus on being a full time mom to my two sons.

Oversee all records for the Licensing department. Scan and upload all Gaming employee files & documents using Ascend software, log note new/current information in Employee Database. Responsible for maintenance and retention, storing and safekeeping of all Gaming/Vendor files. Find and retrieve files or information, in response to request from authorized users. Pulled and prepped (No Longer Employed) files, preparing them for scanning, storing in NLE inactive storage, according to file maintenance guidelines. Perform other duties as assigned to support the efficient operation of the department. I also notarize needed Gaming documents for the Gaming Commission

(Acknowledgments, Waivers).

Assist new and current applicants with computer usage, login into job application links and help with access required information. Translate from (Spanish/English) for Casino applicants when needed over the phone and in person. As Admin Assistant, I would assist with the preparation of payroll for the assigned department, ensuring the proper recording of hours worked. Responsible for collecting, processing and distributing incoming mail/ faxes. Monitoring office supplies and reordering as needed, overseeing the maintenance of office equipment such as printers and photocopiers. Performed accounts payable duties.