Beatriz Ugarte
Corona,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. The goal is to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Self
10.2015 - Current
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Homeschooled for three years.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with strong work ethic.
- Paid attention to detail while completing assignments.
- Volunteered and have continued to for last three years with American Youth Soccer Organization as team manager and coach.
- Network with parents to create safe and healthy community for our youth.
- Sharpened interpersonal skills while being liaison between organization and our soccer families.
- Successfully juggled home duties, children's schedules, and furthering my education.
Schedule and Treatment Coordinator
El Portal Dental Group
08.2013 - 10.2014
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout day.
- Laid out potential payment plans for patients.
- Reduced no-show appointments by implementing reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Served as liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Directed patient care by organizing schedules and day-to-day activities for six employees.
- Contributed to continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Hallmark Manager
Longs Drugs/ CVS Pharmacy
03.2006 - 04.2008
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cashier/Photo Lab Technician
Longs Drugs/ CVS Pharmacy
03.2006 - 04.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Changed water and air filters on photo equipment to keep equipment in optimum condition.
- Converted motionless photographs and motion picture film to CDs and DVDs.
- Improved overall efficiency with thorough equipment maintenance and calibration procedures.
Education
Certification - Early Childhood Education
Norco College
Norco, CA08.2023
Associate of Applied Science - English/ Court Reporting
Bryan College of Court Reporting
Sacramento, CA05.2011
High School Diploma -
Rubidoux High School
Jurupa Valley, CA06.2006
Skills
- Bilingual, Fluent/native-speaking Spanish
- Early Childhood Education
- Early Childhood Assessment
- Early Childhood Development
- Office Administration
- Phone etiquette
- Customer Service
- Organizational Skills
- Scheduling
- Editing written English language
- Filing and Recordkeeping
- Patient Outreach and Follow-Up
- Verbal and written communication
- Creative Problem-Solving
- Patient Flow Management
- Patient Registration
- Patient Relations
- Medical Terminology
- Quality Assurance
- Attention to Detail
- Multitasking ability
- Critical Thinking Skills
- Payment Collection
Affiliations
- AYSO
Certification
- Certificate Early Childhood Education 12 Core Units
- Certificate Early Childhood Education Assistant Teacher
Additional Information
Despite my apparent lack of work history on paper, I have maintained myself busy in my community. My volunteer work has been the one I value the most. Working with the community is rewarding, and I excel at human relations. I have been doing it for seven seasons. Each team comes with a set of family members, all individuals with their own beliefs and convictions. I have not met one that I have not built a connection with. I look forward to using the skills I have acquired and refined over the years.
Languages
Spanish
Native or Bilingual
Timeline
Stay at Home Mom
Self
10.2015 - Current
Schedule and Treatment Coordinator
El Portal Dental Group
08.2013 - 10.2014
Hallmark Manager
Longs Drugs/ CVS Pharmacy
03.2006 - 04.2008
Cashier/Photo Lab Technician
Longs Drugs/ CVS Pharmacy
03.2006 - 04.2008
Certification - Early Childhood Education
Norco College
Associate of Applied Science - English/ Court Reporting
Bryan College of Court Reporting
High School Diploma -
Rubidoux High School
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