Beatriz Uribe
San Juan,TX
Summary
Accomplished District Operations Manager with 5 years of experience in managing daily operations, supervising teams, and implementing policies and procedures. Proficient in customer service, inventory control, and financial management. Proven track record in addressing customer concerns and improving overall customer service.
Overview
11
11
years of professional experience
Work History
District Operations Manager
TruFit Athletic Clubs
06.2024 - Current
- Trained and mentored entry level staff and managers on company policies, procedures, and safety protocols across 4 locations
- Reviewed payroll records for accuracy, ensuring compliance with labor laws and company policies of over 50 employees
- Executed biweekly detailed audits and presented findings to management in a professional manner, highlighting key areas for improvement or concerns
- Generated reports on collections activities, including account statuses, payment plans, and recovery rates
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Operations Manager
TruFit Athletic Clubs
03.2019 - 06.2024
- Managed scheduling, training and inventory control for 15+ employees
- Implemented policies and standard operating procedures and managed quality, customer service and logistics across 3 departments
- Collaborated with team leaders on quality audits, ensuring successful reports on a monthly basis
- Addressed customer concerns with suitable solutions via phone, email and in-person interactions on a daily basis
- Collected customer fees, managed refunds and provided complete sales documentation
Front Desk Receptionist
TruFit Athletic Clubs
09.2017 - 03.2019
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered telephones and greeted visitors to assist, answer questions and direct
- Completed all tasks in compliance with company policies and procedures.
- Scheduled and confirmed appointments
- Managed customer complaints and rectified issues to complete satisfaction
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
Cashier/Server
100% Antojitos Mexicanos
05.2014 - 06.2017
- Collected payments and provided accurate change
- Greeted customers, answered questions and recommended specials to increase profits
- Operated POS terminals to input orders, split bills and calculate totals
- Resolved customer concerns with friendly and knowledgeable service
- Documented food orders and ran items to guest tables in dining room
Education
Bachelor Of Science - Criminal Justice
University Of Texas At Rio Grande Valley
Edinburg, TX12.2019
Skills
- Organizational skills
- Outstanding communication
- Cash handling
- Staffing oversight
- Staff Training and Development
- Inventory control
- Leadership
- Quality audits
- Customer service
- Multi-Unit Operations Management
- Budgeting
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
District Operations Manager
TruFit Athletic Clubs
06.2024 - Current
Operations Manager
TruFit Athletic Clubs
03.2019 - 06.2024
Front Desk Receptionist
TruFit Athletic Clubs
09.2017 - 03.2019
Cashier/Server
100% Antojitos Mexicanos
05.2014 - 06.2017
Bachelor Of Science - Criminal Justice
University Of Texas At Rio Grande Valley
Similar Profiles
David GillespieDavid Gillespie
Senior General Manager-West Texas at TruFit Athletic ClubsSenior General Manager-West Texas at TruFit Athletic Clubs
Daniel YanezDaniel Yanez
District Manager at TruFit Athletic ClubsDistrict Manager at TruFit Athletic Clubs
Savanna Rae RodriguezSavanna Rae Rodriguez
Senior District Operations Manager at TruFit Athletic ClubsSenior District Operations Manager at TruFit Athletic Clubs