Summary
Overview
Work History
Education
Skills
Certification
Recognitionandleadership
Timeline
Generic

Beatriz Valadez

Palm Desert,CA

Summary

Dedicated and experienced professional with over 31 years in the transportation industry seeking the Paratransit Lead Controller position at SunLine Transit Agency. Adept at managing operations, supervising teams, and ensuring compliance with ADA standards while delivering exceptional customer service. Proven ability to lead high-performing teams and improve operational efficiency.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Lead Reservationist, SunDial Reservations Department

SunLine Transit Agency
01.2009 - Current
  • Managed reservations for ADA-qualified clients, ensuring timely and efficient service
  • Assisted Spanish-speaking clients with service-related concerns and application processes
  • Monitored No-Show Late Cancellation violations, issuing educational correspondence to clients
  • Supported marketing outreach efforts, including interpretation for Spanish-speaking communities

Dispatcher/Supervisor

SunLine Transit Agency
01.2001 - 01.2009
  • Supervised paratransit operations, maintaining on-time performance and route accuracy
  • Assisted drivers with real-time adjustments and provided solutions during emergencies
  • Created daily schedules and maintained documentation for driver performance and vehicle inspections
  • Investigated incidents and accidents, preparing detailed reports and recommending improvements

Reservationist, SunDial Department

SunLine Transit Agency
01.1999 - 01.2001
  • Assisted callers with service information, trip reservations, and routing recommendations
  • Delivered excellent customer service, ensuring client satisfaction and adherence to ADA guidelines

Property Manager

Sunnyside MHP
01.1994 - 01.1999
  • Managed daily operations for a 45-space mobile home park, including rent collection and maintenance
  • Ensured tenant compliance with park regulations and addressed violations effectively

Driver & Behind-the-Wheel Trainer

Laidlaw Transit Agency
01.1992 - 01.1998
  • Operated paratransit vehicles for ADA passengers and trained new drivers in vehicle dynamics and safety protocols
  • Served as leader of the Safety Solutions Team (SST), implementing safety improvements across departments
  • Partnered with mechanics to enhance vehicle safety standards and procedures

Driver

Mayflower
01.1991 - 01.1994
  • Safely transported ADA-qualified passengers across the Coachella Valley

Education

Online ADA Law Course -

01.2013

College of the Desert
Palm Desert, CA
01.1989

High School Diploma -

Indio High School
Indio, CA
01.1986

Skills

  • Leadership & Supervision
  • Operations Management
  • ADA Compliance & Customer Service
  • Technical Proficiency
  • Performance evaluation
  • Training
  • Team development
  • Accident investigation
  • Incident resolution
  • Disciplinary processes
  • Paratransit operations
  • Scheduling
  • Routing
  • Problem-solving
  • ADA regulations
  • Communication skills
  • Microsoft Office Suite
  • Trapeze
  • ShoreTel Communicator
  • Transit management software

Certification

California Class B Driver's License with Passenger Endorsement and Air Brakes


Recognitionandleadership

  • Received multiple recognition letters for outstanding customer service and client relations.
  • Leader of the Safety Solutions Team at Laidlaw Transit, achieving safety milestones and team improvements.

Timeline

Lead Reservationist, SunDial Reservations Department

SunLine Transit Agency
01.2009 - Current

Dispatcher/Supervisor

SunLine Transit Agency
01.2001 - 01.2009

Reservationist, SunDial Department

SunLine Transit Agency
01.1999 - 01.2001

Property Manager

Sunnyside MHP
01.1994 - 01.1999

Driver & Behind-the-Wheel Trainer

Laidlaw Transit Agency
01.1992 - 01.1998

Driver

Mayflower
01.1991 - 01.1994

College of the Desert

High School Diploma -

Indio High School

Online ADA Law Course -

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Beatriz Valadez