Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Beatriz Velazquez

Summary

Dynamic professional with extensive experience at Waste Management, excelling in customer service and operations. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in managing high-stress situations while implementing efficient processes, resulting in improved operational performance and client loyalty. Committed to achieving goals and fostering positive relationships.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

11
11
years of professional experience

Work History

Sales Associate

Waste Managment
01.2019 - 04.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.

Customer Service Representative

Waste Managment
11.2013 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.

Operations Specialist

Waste Managment
03.2017 - 01.2019
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Improved operational efficiency by streamlining processes and implementing new systems.

Education

Thomas Jefferson High School
1319 E 41st Los Angeles, Ca 90011

Associate of Applied Science - Psychology

LATTC
400 W Washington Blvd Los Angeles, CA 90015

Associate of Applied Science - Criminal Justice

LATTC
400 W Washington Blvd Los Angeles, Ca 90015
06-2024

Associate of Arts - Liberal Arts And Sciences

LATTC
400 W Washington Blvd Los Angeles, Ca 90015
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Goal oriented
  • Listening skills

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associate

Waste Managment
01.2019 - 04.2025

Operations Specialist

Waste Managment
03.2017 - 01.2019

Customer Service Representative

Waste Managment
11.2013 - 04.2025

Thomas Jefferson High School

Associate of Applied Science - Psychology

LATTC

Associate of Applied Science - Criminal Justice

LATTC

Associate of Arts - Liberal Arts And Sciences

LATTC