Beatriz Velazquez
Los Angeles,CA
Summary
Dynamic customer service and operations specialist with a proven track record at Waste Management. Expert in relationship building and problem resolution, enhancing customer satisfaction and loyalty. Skilled in data analysis and Microsoft Excel, I implemented strategies that improved service efficiency and fostered a culture of continuous improvement among teams.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Waste Managemnet
11.2013 - 04.2025
- Resolved customer inquiries regarding waste management services and billing processes.
- Enhanced customer satisfaction by providing timely and accurate service information.
- Trained new representatives on customer service protocols and system navigation.
- Collaborated with internal teams to streamline service request handling processes.
- Implemented strategies that improved communication between customers and service teams, fostering stronger relationships.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Specialist
Waste Managment
01.2019 - 03.2021
- Streamlined operational processes to enhance efficiency across waste management services.
- Developed and implemented training programs for new staff to ensure compliance with safety regulations.
- Collaborated with cross-functional teams to optimize resource allocation and service delivery.
- Monitored performance metrics to identify areas for improvement in waste processing operations.
- Mentored junior staff, fostering a culture of continuous improvement and accountability.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CAAssociate of Science - Psychology
Los Angeles Trade Technical College
Los Angeles, CA06-2026
Associate of Science - Criminal Justice
Los Angeles Trade Technical College
Los Angeles, CA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Complaint resolution
- Microsoft Excel
- Client relations
- Microsoft outlook
- Paperwork processing
- Documentation
- Microsoft Office Suite
- Microsoft PowerPoint
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Operations Specialist
Waste Managment
01.2019 - 03.2021
Customer Service Representative
Waste Managemnet
11.2013 - 04.2025
High School Diploma -
Thomas Jefferson High School
Associate of Science - Psychology
Los Angeles Trade Technical College
Associate of Science - Criminal Justice
Los Angeles Trade Technical College