Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beatriz Villa Cornejo

Elgin,IL

Summary

Results-driven professional with extensive experience in customer service, data entry, and loan processing. Proven ability to manage high call volumes while delivering exceptional customer satisfaction. Skilled in analyzing loan applications with precision and efficiency, ensuring a smooth and compliant processing experience. Dedicated to building strong client relationships and leveraging bilingual communication skills to enhance service delivery for a diverse clientele.

Overview

13
13
years of professional experience

Work History

Quality Assurance Specialist

Everclean Air
Streamwood, IL
03.2024 - Current
  • Evaluate customer calls to ensure adherence to quality standards, driving service excellence
  • Partner with management to define service policies, ensuring consistent quality and operational efficiency
  • Provide constructive feedback to customer service representatives to improve their skills and performance.
  • Ensure that customer service practices comply with company policies and regulatory requirements.

Loan Processor

Corporate America Family Credit Union
Elgin, IL
11.2022 - 09.2023
  • Reviewed documentation for different types of loans including car, credit card, and signature loans
  • Document review information in L360 system
  • Notify members regarding incomplete paperwork through various communication methods
  • Ensure all documents and necessary verification was obtain to fund loan or issue Visa credit card
  • Secured purchase orders from members and dealerships
  • Ensure all necessary signed loan documents are received, and verify APR, home address, phone number, and dates
  • Activate Loans in CAFCU member's profile and issue checks
  • Let members know about CAFCU loans and services

International Customer Service Representative

Sensient Technologies Flavors
Hoffman Estates, IL
02.2022 - 09.2022
  • Maintains and improves customer satisfaction in collaboration with sales account managers in a very fast paced environment, handling multiple urgencies a day
  • Plays a vital role as one of the main points of contact for customers by providing proactive and ongoing support throughout the order life cycle
  • Accurately and efficiently processes customer orders, proforma, returns, and other routine customer transactions/inquiries
  • Works closely with plants and shipping personnel to ensure order integrity and on time delivery, schedule appointments as needed
  • Knowledge of Sales Force provided regulatory documents for international shipments
  • Daily meetings with both warehouses in Mexico to revise any concerns for upcoming shipments
  • Proactively manages and supports assigned set of customers by keeping customers database up to date

Loan Processor

Dovenmuehle Mortgage, Inc
Lake Zurich, IL
10.2020 - 02.2022
  • Manage a Smaller pipeline of Loss Mitigation files within required timelines and protocols
  • Obtain and analyze tax returns, business returns and schedule, trust agreements, liens, financials, letters of administrations, and other legal documents verifying borrower qualifications
  • Prepare, review for accuracy, and ensure timely delivery of completed loan packages to specialists in accordance with departmental guidelines
  • Correspond with all parties regarding required documents and timeframes, including outside vendors for credit, titles, appraisals
  • Underwrite FHA, VA, Portfolio, Private, and FNMA loans for Loss Mitigation

Loan Underwriter/Insurance Agent

PLS Financial Services
Oak Brook, IL
06.2016 - 10.2020
  • Manage high call volume
  • Analyze loan applications in a timely manner
  • Review and verify background and credit report
  • Accurately enter customer data into various computer programs
  • Adhere to all loan and underwriting, compliance and regulatory policies and procedures
  • Explain the features of various policies
  • Analyze clients' current insurance policies
  • Customize insurance programs to suit individual clients
  • Handle policy renewals
  • Quote potential client with various insurance carriers

Customer Service Representative

PLS Financial Services
Elgin, IL
02.2013 - 06.2016
  • Greet customers
  • Obtain customer information for loan applications and issue loans
  • Solve customer complaints
  • Inbound and outbound calls
  • Offer services to current and potential customers
  • Process payments
  • Accurately handle cash in drawer and bank deposits
  • Closing store reports and audits

Cashier

Carniceria's Jimenez
Addison, IL
10.2011 - 02.2013
  • Greet customers
  • Assist customers in person and over the phone with questions and concerns
  • Scan items and accept multiple forms of payment
  • Accurately maintain cash in drawer
  • Stock shelves
  • Maintain clean work area

Education

High School -

Streamwood High School
IL
01-2011

Skills

  • Bi-Lingual- Fluent in Spanish & English
  • Typing Proficiency: 45 WPM
  • JD Edwards System Knowledge
  • Salesforce
  • Equifax
  • Black Knight
  • LPS
  • Back in the Black
  • POS Software (LiveWire)
  • Microsoft Products
  • Clarity
  • Accurint
  • Product Promotion
  • Customer Fulfillment
  • Data entry
  • Agency Matrix
  • ITC turbo rater
  • L360
  • FedEx
  • Attention to Detail
  • Communication Skills
  • Collaboration
  • Fast Learner
  • 12 years of customer service experience
  • 11 years data entry experience
  • 7 years underwriting experience
  • 3 years of insurance experience
  • Met monthly goals

Timeline

Quality Assurance Specialist

Everclean Air
03.2024 - Current

Loan Processor

Corporate America Family Credit Union
11.2022 - 09.2023

International Customer Service Representative

Sensient Technologies Flavors
02.2022 - 09.2022

Loan Processor

Dovenmuehle Mortgage, Inc
10.2020 - 02.2022

Loan Underwriter/Insurance Agent

PLS Financial Services
06.2016 - 10.2020

Customer Service Representative

PLS Financial Services
02.2013 - 06.2016

Cashier

Carniceria's Jimenez
10.2011 - 02.2013

High School -

Streamwood High School

Similar Profiles

CREATE PROFILE
Beatriz Villa Cornejo