Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Beatriz Viveros-Perez

Restaurant Manager
Raleigh,NC

Summary

Hospitable Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Front of House Manager

Chick Fil A
Raleigh, United States
04.2021 - Current


  • Resolved guests complaints while maintaining positive customer experience.
  • Developed corrective plans to lead team in right path.
  • Handled count of everyday sales.
  • Invented ideas to improve speed of service and order accuracy for guest.
  • Created and distributed staff schedules with General Manager.
  • Trained FOH new coming Leadership.
  • Continuously providing coaching of FOH Leadership and FOH Team Members.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Held weekly meetings with Leadership to discuss updates, target goals, and focus areas.
  • Attended Executive Board Meeting to discuss sales of store and improvements.
  • Maintain and troubleshooted all Drive thru technology.
  • Performed cash handling activities and secured of end of day deposits.
  • Adhered to Safe working environment.


Drive Thru Team Leader

Chick Fil A
Raleigh, North Carolina
08.2020 - 02.2021
  • Kept team members on task.
  • Provided continual coaching of drive thru team members.
  • Built strong relationships with customers through positive attitude.
  • Kept track of money shortages or overages.
  • Maintained clean environment for food safety inspection.
  • Kept track of car counts and when car goal team member were rewarded.
  • Helped maintained friendly and positive environment for over 30 employees a shift.


Team Trainer

Chick Fil A
Raleigh, North Carolina
08.2019 - 08.2020
  • Demonstrated procedures and techniques to employees.
  • Set positive example by providing high-quality service.
  • Identified trainee's weak points and provided beneficial feedback.
  • Provided efficient ideas to decrease training time.

Teacher Intern

First Methodist Church Cary
Cary, NC
02.2019 - 05.2019
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Collaborated with colleagues to design lesson plans.
  • Assisted students in language arts and other subjects.
  • Maintained classroom for students by restocking supplies, cleaning up spills and organizing stations.
  • Carefully observed classes to identify opportunities to support teacher or help students.

Education

High School Diploma -

Cary High School
Cary, NC
06.2016 - 01.2020

Skills

    POS system operations

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Certification

Serv Safe

Timeline

Serv Safe

08-2021

Front of House Manager

Chick Fil A
04.2021 - Current

Drive Thru Team Leader

Chick Fil A
08.2020 - 02.2021

Team Trainer

Chick Fil A
08.2019 - 08.2020

Teacher Intern

First Methodist Church Cary
02.2019 - 05.2019

High School Diploma -

Cary High School
06.2016 - 01.2020

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Beatriz Viveros-PerezRestaurant Manager