Beatriz Viveros-Perez
Restaurant Manager
Raleigh,NC
Summary
Hospitable Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Front of House Manager
Chick Fil A
Raleigh, United States
04.2021 - Current
- Resolved guests complaints while maintaining positive customer experience.
- Developed corrective plans to lead team in right path.
- Handled count of everyday sales.
- Invented ideas to improve speed of service and order accuracy for guest.
- Created and distributed staff schedules with General Manager.
- Trained FOH new coming Leadership.
- Continuously providing coaching of FOH Leadership and FOH Team Members.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Held weekly meetings with Leadership to discuss updates, target goals, and focus areas.
- Attended Executive Board Meeting to discuss sales of store and improvements.
- Maintain and troubleshooted all Drive thru technology.
- Performed cash handling activities and secured of end of day deposits.
- Adhered to Safe working environment.
Drive Thru Team Leader
Chick Fil A
Raleigh, North Carolina
08.2020 - 02.2021
- Kept team members on task.
- Provided continual coaching of drive thru team members.
- Built strong relationships with customers through positive attitude.
- Kept track of money shortages or overages.
- Maintained clean environment for food safety inspection.
- Kept track of car counts and when car goal team member were rewarded.
- Helped maintained friendly and positive environment for over 30 employees a shift.
Team Trainer
Chick Fil A
Raleigh, North Carolina
08.2019 - 08.2020
- Demonstrated procedures and techniques to employees.
- Set positive example by providing high-quality service.
- Identified trainee's weak points and provided beneficial feedback.
- Provided efficient ideas to decrease training time.
Teacher Intern
First Methodist Church Cary
Cary, NC
02.2019 - 05.2019
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Collaborated with colleagues to design lesson plans.
- Assisted students in language arts and other subjects.
- Maintained classroom for students by restocking supplies, cleaning up spills and organizing stations.
- Carefully observed classes to identify opportunities to support teacher or help students.
Education
High School Diploma -
Cary High School
Cary, NC 06.2016 - 01.2020
Skills
POS system operations
Restaurant operations
Employee training
Staff supervision
Health department inspections
Cost controls
Safe food handling
Scheduling
Training and mentoring
Strategic planning
Certification
Serv Safe
Timeline
Serv Safe
08-2021
Front of House Manager
Chick Fil A
04.2021 - Current
Drive Thru Team Leader
Chick Fil A
08.2020 - 02.2021
Team Trainer
Chick Fil A
08.2019 - 08.2020
Teacher Intern
First Methodist Church Cary
02.2019 - 05.2019
High School Diploma -
Cary High School
06.2016 - 01.2020