Beatriz A Torres Molina
Pico Rivera,CA
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
8
8
years of professional experience
Work History
Sales Associate - Seasonal
DD’S Discounts
Pico Rivera
10.2024 - Current
- Collected payments and provided accurate change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Provided accurate information about products, prices and services.
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
- Assisted customers in finding the right size and style of clothing items.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Conducted price checks for special orders or discounts as requested by customers.
Store Manager
Metro by T-Mobile
Los Angeles, California
08.2019 - 09.2024
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Updated POS system with new products and promotional offers.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Improved store revenues by upselling and cross-selling merchandise to clients.
- Taught staff upselling techniques to meet revenue targets.
- Researched current trends in instructional technology.
- Tested and evaluated new technology.
Sales Associate - Internship
Foot Locker
Huntington Park, California
07.2018 - 01.2019
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Upsold additional items based on customer interests and needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized stockroom shelves according to size, color or style.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Handled returns and exchanges according to company policies.
- Processed credit card transactions quickly and securely.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate - Internship
Marshalls
Montebello, California
08.2017 - 12.2017
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Prepared merchandise for purchase or rental.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Received and displayed product shipments on store retail shelves upon delivery.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate - Internship
Marshalls
Montebello, CA
07.2016 - 12.2016
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Upsold additional items based on customer interests and needs.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-2017
Skills
- Upselling
- Sales expertise
- Sales strategies
- Adapt to diverse groups
- Customer needs assessment
- Persuasion techniques
- Product recommendations
- Verbal and written communication
- Inventory control procedures
- Positive and professional
- Cash handling
- Exceptional customer service
- Problem-solving
- Feedback implementation
- Sales training
- Verbal/written communication
- Inventory control
- Reliable and punctual
- Multi-tasking strength
- Cleaning techniques
- Store opening and closing
Timeline
Sales Associate - Seasonal
DD’S Discounts
10.2024 - Current
Store Manager
Metro by T-Mobile
08.2019 - 09.2024
Sales Associate - Internship
Foot Locker
07.2018 - 01.2019
Sales Associate - Internship
Marshalls
08.2017 - 12.2017
Sales Associate - Internship
Marshalls
07.2016 - 12.2016
High School Diploma -
El Rancho High School