BEATRIZ F. MEJIA DURAN
Kirkland,WA
Summary
Accomplished Case Manager with a proven track record at Jacob Lipscomb PLLC, adept in case management and bilingual legal assistance. Excelled in enhancing client-provider communication and securing fair compensation, showcasing exceptional problem-solving and emotional awareness skills. Demonstrated professionalism and organization, significantly improving client satisfaction and case efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
CASE MANAGER PERSONAL INJURY DEPARTMENT
JACOB LIPSCOMB PLLC
Seattle, WA
06.2019 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on policy benefits, and services, empowering them to make informed decisions about their care needs.
- Requested billing and medical records to then write the demand that would be sent to the insurance company.
- Negotiated the claim to achieve fair compensation for each client.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
CASE MANAGER PERSONAL INJURY DEPARTMENT
ADVANTAGE LEGAL GROUP
Bellevue, WA
07.2016 - 06.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Requested billing and medical records in order to write the demand that was then sent to the insurance company.
BILINGUAL LEGAL ASSISTANT
JACOB LIPSCOMB PLLC
Seattle, WA
07.2013 - 07.2016
- Safeguarded confidential information by implementing secure file storage systems for sensitive client data.
- Enhanced client communication by providing bilingual legal support in both English and Spanish.
- Reduced clerical errors with thorough proofreading of legal documents prior to submission or filing.
- Communicated pertinent information to clients via phone, email, and mail.
- Supported office management by overseeing administrative tasks such as maintaining supplies inventory, filing systems, and expense tracking.
- Improved client satisfaction by managing and prioritizing caseloads in a timely manner.
- Coordinated logistics for depositions, mediations, arbitrations, meetings, hearings which facilitated smooth legal processes.
- Translated legal documents, facilitated client attorney communication, translated at depositions.
BILINGUAL RECEPTIONIST
RUBINSTEIN LAW OFFICES
Bellevue, WA
01.2011 - 07.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Psychology
Maricopa Community Colleges - Phoenix College
Phoenix, AZHigh School Diploma -
CENTRAL HIGH SCHOOL
Phoenix, AZ05.1999
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Conflict Resolution
- Positive Attitude
- Emotional awareness
- Time Management
- Active Listening
- Task Prioritization
- Staff Oversight
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
CASE MANAGER PERSONAL INJURY DEPARTMENT
JACOB LIPSCOMB PLLC
06.2019 - 02.2023
CASE MANAGER PERSONAL INJURY DEPARTMENT
ADVANTAGE LEGAL GROUP
07.2016 - 06.2019
BILINGUAL LEGAL ASSISTANT
JACOB LIPSCOMB PLLC
07.2013 - 07.2016
BILINGUAL RECEPTIONIST
RUBINSTEIN LAW OFFICES
01.2011 - 07.2013
No Degree - Psychology
Maricopa Community Colleges - Phoenix College
High School Diploma -
CENTRAL HIGH SCHOOL