Beatriz Gabriela Vazquez
Apache Junction,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Mesa Unified School District
08.2015 - Current
- Enhanced family well-being by providing comprehensive support services and resources.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
- Developed personalized service plans for each family to address their specific needs and goals.
- Liaised with relevant agencies such as schools or medical providers for seamless coordination of care.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
Sales Associate, Senior Sales Associate, Team Lead
The Paradies Shops At Phx Sky Harbor Airport
06.2013 - 08.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash register operations and customer transactions to process payments.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Representative
Oasis Insurance
09.2010 - 02.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Responded to customer requests for products, services, and company information.
Hosekeeping Supervisor
Hilton Phx East Mesa, Sheraton Wild Horse Pass
08.2000 - 05.2009
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Education
BBA - Hospitality Administration And Management
Universidad Intercontinental
Mexico City05.2000
Associates - Language Interpretation And Translation
Escuela De Interpretes Y Traductores
Mexico City05.1995
Skills
- Multicultural Sensitivity
- Reliability
- Organizational Skills
- Self Motivation
- Attention to Detail
- Multitasking
- Teamwork and Collaboration
- Goal-Oriented
Certification
- Becoming a Diverse Champion
- Building a Diverse Work Force for the Global Millennium
- Seven Attitudes of High-Performing Managers
- Empowerment Program
- Priority One
- Hotel Safety Class
- Manager on Duty
- Crisis Management for Hospitality
- Credit Card Fraud & Identity Theft in Hospitality
- Certified Tourism Ambassador
- First Class Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Family Support Specialist
Mesa Unified School District
08.2015 - Current
Sales Associate, Senior Sales Associate, Team Lead
The Paradies Shops At Phx Sky Harbor Airport
06.2013 - 08.2017
Customer Service Representative
Oasis Insurance
09.2010 - 02.2013
Hosekeeping Supervisor
Hilton Phx East Mesa, Sheraton Wild Horse Pass
08.2000 - 05.2009
BBA - Hospitality Administration And Management
Universidad Intercontinental
Associates - Language Interpretation And Translation
Escuela De Interpretes Y Traductores
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