Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beatriz Magdalena Alatorre-Nieto

Las Vegas

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Licensed Insurance Agent

Aflac
05.2023 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Provided coverage option information to assist clients in protecting assets.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.


Manger/Shift Leader

Capriotti’s Sandwich Shop
06.2022 - Current
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Fitness Coordinator/Front Desk Receptionist

Firstservice Residential
06.2020 - 01.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.

Manager

McDonald’s
06.2017 - 06.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Education

Bachelor of Business Administration -

University of Nevada - Las Vegas
Las Vegas, NV
05.2025

High School Diploma -

Palo Verde High School
Las Vegas, NV
05.2020

Skills

  • Oral and Writing Communication
  • Program Customization
  • Client Account Management
  • Claims Reporting Systems
  • Medicare Compliance
  • Benefits Explanations
  • Customer Service and Assistance
  • Complex Problem-Solving

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Licensed Insurance Agent

Aflac
05.2023 - Current

Manger/Shift Leader

Capriotti’s Sandwich Shop
06.2022 - Current

Fitness Coordinator/Front Desk Receptionist

Firstservice Residential
06.2020 - 01.2022

Manager

McDonald’s
06.2017 - 06.2020

Bachelor of Business Administration -

University of Nevada - Las Vegas

High School Diploma -

Palo Verde High School

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Beatriz Magdalena Alatorre-Nieto