Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Signature Collection Representative
RestorixHealth
06.2009 - 12.2023
Collected doctors signatures on highest invoices and stale dates in a timely manner.
Confirmed and updated doctors contact and patients data with accurate information in CRM/Sage Pro system.
Distributed new orders to physicians and facilities via fax, mail, e-mail, and DocuSign.
Identified and resolved any errors or issues on overdue doctors orders.
Maintained and recorded all correspondence in the Five9 system.
Performed high volume of follow-up calls on outstanding unsigned orders.
Childcare Assistant
Flore's Home Daycare
07.2007 - 06.2009
Assisted the supervisor with data entry, incoming calls, faxing, and photocopying.
Translated from English to Spanish and represented the home daycare.
Prepared educational activities for the children and ensured high quality childcare in a positive environment.
Doc Drawer / Disclosure Clerk
NationPoint
05.2005 - 08.2007
Entered clients information in the DVN system, revised and edited all database into a Loan Quest system.
Updated and corrected data entry and identification of new records in the new DVN II system.
Prepared loan documents, requested HUD1, verified important information from title companies, and troubleshooting with loan Officers regarding loan pricing issues.
Scanned, uploaded, and generated all final approved and updated disclosures into the Loan Quest and DVN system in a timely manner.
Ensured disclosures were printed and mailed out within 72 hours from time of posting.
Office Assistant
Ramirez Scraptronic
08.2002 - 08.2005
Answered phone calls, helped with data entry, filling, and translated from Spanish to English.
Ensured and organized drivers completed pick-up orders and deliveries in a timely manner.
Scheduled and supervised staffs' assignments while the manager was out of the office.
Prepared inventory, ordered office supplies, and processed invoices.
Served as a back-up dispatcher and a driver when needed.
Childcare Afterschool Teacher II
YMCA Of Orange County
09.2000 - 08.2004
Planned, prepared, implemented, and oversaw a curriculum in accordance with the YMCA policies, including arts and crafts, physical education, and homework assistance.
Encouraged positive interaction between children for example, showing mutual respect, cooperative play, building a positive friendship, and resolving conflict and solving problems.
Maintained safety of all children and employees by consistently providing visual and proactive supervision.
Department of Public Safety Officer
Orange County Fair And Exposition Center
07.1997 - 07.2004
Access control of visitors to the Fairground to ensure safety.
Prevention of crime for vendors, visitors and other Fair employees.
Maintained a positive attitude, possessed excellent customer skills, and exercised extreme patience.
Lead Care Manager
Sunrise Assisted Living
05.2002 - 06.2004
Reviewed, recorded, and informed the resident health information to the supervisor and nurse.
Helped caregivers when needed my assistance and verified all residents' needs were provided.
Supervised and monitored caregivers and residents in the dining room area plus helped to serve or care.
Coached and trained caregivers and new employees.
Ability to approach and communicate with residents, including those who are cognitively impaired.
Childcare Worker/Counselor
Relief Staff Registry, Inc
09.1999 - 04.2001
Counseled and supervised adolescent girls and boys in a residential setting.
Arranged and scheduled for treatments and transport to and from doctors appointments.
Experienced in filing, dispensing medicine, and reported progress of residents' behavior in case notes log.
Monitored and recorded the clients' health and informed the supervisor and doctor.
Probation Counselor Aid/Intern
O.C. Probation Department
08.1998 - 03.2000
Assisted with simply mentoring for the girls and boys to succeed in life through benefit elements.
Helped with tutoring the probationers in the Math Program and translated if needed.
Graded and recorded papers.
Training Specialist/Coach
Integrated Resources Institute
08.1999 - 02.2000
Prepared individuals who are disabled to live independently and productively.
Encouraged students with disabilities to participate in the community and in classes.
Assisted in job searching and skills, filled out applications, and transported clients to and from work.
Monitored good conduct and positive behavior and communicated progress to IRI and clients' manager.
Gang Prevention Program/Intern
Community Services Programs, Inc
02.1999 - 06.1999
Tutored students aged 6-14 in various school subjects at the Stanton Neighborhood Center.
Assisted the neighborhood director with arts and crafts activities.
Designed and supervised recreational activities for the school children at a neighborhood school.
Coordinator Aid/Intern
Episcopal Service Alliance
08.1997 - 02.1998
Motivated and counseled homeless and non-homeless to fulfill their needs.
Experienced with case note writing, data entry, updating files, and photocopying.
Provided general assistance to clients by phone and greeted clients.
Typed, distributed reports and memos and helped set-up the conference room.