Beatwell Nsofwa
Pooler,GA
Overview
13
13
years of professional experience
Work History
Merchandise Lead / Fresh Lead / Cashier
Sam's Club
Savannah, GA
01.2015 - Current
- Led daily operations for merchandise and fresh departments in a high-traffic retail environment, overseeing 10+ associates.
- Trained and mentored team members in customer service, safety procedures, and system usage, contributing to improved customer satisfaction scores.
- Provided IT troubleshooting and self-service technology support, enhancing digital engagement and reducing service desk queries.
- Supported the management team in recruiting, scheduling, performance reviews, and policy compliance, improving team retention and performance.
- Identified and mitigated shrinkage risks, securing high-value merchandise and reducing loss incidents.
Assistant Manager
Roy Rogers
Frederick, MD
01.2017 - 01.2019
- Managed daily operations and technical functions of the restaurant, ensuring adherence to corporate hospitality, cleanliness, and food safety standards.
- Controlled labor and food costs by implementing effective scheduling and inventory strategies, improving profit margins by 8%.
- Resolved customer concerns swiftly, strengthening brand loyalty and repeat business.
Assistant Manager
Habit Burger
Rockville, MD
01.2015 - 01.2017
- Supervised onboarding and cross-training of employees in all key operational areas.
- Tracked labor and food expenses, achieving target goals and minimizing waste.
- Maintained operational efficiency and compliance with health department regulations, earning positive inspection ratings.
Assistant Manager / Kitchen Manager / Crew
Chipotle
Shady Grove, MD
01.2012 - 01.2016
- Spearheaded team development and scheduling, helping reduce turnover and improve employee satisfaction.
- Managed cash handling, banking, and daily financial reconciliation with 100% accuracy.
- Ensured compliance with food safety and labor regulations, fostering a secure and efficient work environment.
Timeline
Assistant Manager
Roy Rogers
01.2017 - 01.2019
Merchandise Lead / Fresh Lead / Cashier
Sam's Club
01.2015 - Current
Assistant Manager
Habit Burger
01.2015 - 01.2017
Assistant Manager / Kitchen Manager / Crew
Chipotle
01.2012 - 01.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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