Beau Bangle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Service Desk Specialist Level 1,2 & Admin
Safelite
10.2022 - Current
- Assistance in Quality Management
- Install & Configure desktop software through remote access
- Ticket assistance for both end users & other IT Specialists
- Defining software, hardware, and network requirements
- Thin Client Management
- Assistance in training new employees
- Troubleshooting Meraki products and experience with Meraki dashboard
- Facilitated smooth software installations, upgrades, and patches, ensuring minimal disruption to users'' work.
Intern
Anderson Community Schools
08.2022 - 10.2022
- Device Maintenance and upkeep
- Hands-on experience in PC hardware repair in a
customer service environment - Test, discover, troubleshoot, diagnose and resolve
issues related to operating systems, hardware and
software
Education
Bachelor of Science - Computer And Information Technology
Purdue University
West Lafayette, IN05.2022
Skills
- Ticketing system proficiency
- Incident Management
- Hardware support
- Security awareness
- Escalation management
- Service Level Agreements
Products with Experience
- Cisco VPN
- Microsoft Office (PowerPoint Outlook,
Excel, Access, and Word) - Citrix, Remote Desktop & Workspot VDI
- Windows 7, 8, 10, & 11
- Active Directory Administrative Center
Accomplishments
1. New Equipment - Purdue Polytechnic
- Analyzed outdated equipment
- Determine best and most cost effective solution for
University - Submitted a project proposal to the Dean
- Project was accepted and solution was implemented
2. Screen Record - Safelite Autoglass
- Myself along with Data Engineer created a ticket
recording software - Later implemented to the rest of the Service Desk
3. Microsoft Access SQL fix - Anderson Community School
- Asked to correct an SQL error, that had to follow FERPA guidelines
- re-assigned the data to correct Private Key and create
the SQL statement - This returned the entire fourth grade student population
Timeline
Service Desk Specialist Level 1,2 & Admin
Safelite
10.2022 - Current
Intern
Anderson Community Schools
08.2022 - 10.2022
Bachelor of Science - Computer And Information Technology
Purdue University
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