Beau Batchlor
Phoenix,AZ
Summary
Highly proficient and analytical technician with 15+ years of experience troubleshooting countless IT related challenges. Seasoned problem solver with quick decision making skills, level headed and calm under stress, as well as skilled in the art of clear and concise documentation. Entrusted to create training manuals and videos, spearhead system migrations, as well as proactively shape process procedures in an ever changing technological landscape. Seeking a position as a Network Administrator to build upon my passion for serving clients, as well as maintain system integrity and functionality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Desktop Support Tech II
Clin-Path Diagnostics
Tempe, AZ
10.2022 - Current
- Prioritized and fielded IT related requests in order to provide technical support/troubleshooting, as well as implementation assessment for various business needs.
- Coordinated and implemented a VOIP system upgrade from an obsolete 66 Block system.
- Successfully migrated business IT infrastructure to new site location.
- Researched and maintained a Knowledge base database for future assistance in problem resolution, as well as onboard training.
- Installed and configured multiple users to Work From Home(WFH).
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Help Desk Analyst
Arizona Department of Revenue, AZDOR
Phoenix, AZ
01.2012 - 10.2022
- Troubleshooted daily IT desktop client issues, supporting multiple departments and various offices.
- Explaind technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair protocols to help streamline procedures for future technical support actions.
- Created and edited Employee Training Videos.
Customer Service Agent
Direct Alliance
Tempe, AZ
06.2010 - 01.2012
- Delivered fast, friendly and competent service for routine questions and service complaints.
- Utilized active listening and communication skills to address customer inquiries and provide time sensitive resolution.
- Investigated and solved routine, complex and lingering customer issues.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns while maintaining a calm and friendly demeanor.
Education
Associate of Arts - Photography
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2018
Skills
- End-user support
- Technical Troubleshooting
- System Repairs and Replacement
- Technical Writing and Documentation
- Software Licensing and Patching
- Project planning
- Effective communication
- Adobe Creative Cloud mastery
Certification
- CompTIA A+ certified
- CompTIA Network+ certified
- CompTIA Security+ certified
Timeline
IT Desktop Support Tech II
Clin-Path Diagnostics
10.2022 - Current
Help Desk Analyst
Arizona Department of Revenue, AZDOR
01.2012 - 10.2022
Customer Service Agent
Direct Alliance
06.2010 - 01.2012
Associate of Arts - Photography
Maricopa Community Colleges - Mesa Community College
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