Beau Brandhorst
Monroe,NC
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking professional considered highly ambitious, willing to learn and adapt to any work environment afforded to me. A strong desire to aid in the shaping of young minds through the inspection and exploration of our past and of humanities history.
Professional with strong background in client relations and communication, ready to excel in client-focused role. Known for building strong relationships and addressing client needs effectively. Skilled in problem-solving, conflict resolution, and effective communication. Team player who adapts quickly to changing environments and consistently delivers results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Repairs Client Liaison
Contents Restoration Services
02.2023 - Current
- Fostered strong client relationships through effective communication and problem-solving techniques.
- Coordinated with sales representatives to provide seamless transitions from initial prospecting efforts through the entire customer lifecycle.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Developed training materials for new staff on best practices in client engagement and management.
- Conducted regular follow-ups with clients to ensure ongoing support and relationship maintenance.
- Managed client inquiries and concerns, providing timely and accurate responses to enhance satisfaction.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Provided regular progress reports on projects to both clients and management teams, fostering transparency in communication.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
- Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Teacher Intern
Memphis Teacher Residency
06.2022 - 01.2023
- Assisted in lesson planning and classroom management to support teachers and enhance student engagement.
- Collaborated with educators to develop instructional materials tailored to diverse learning needs.
- Observed and documented student progress to inform teaching strategies and improve academic outcomes.
- Facilitated small group activities that promoted critical thinking and teamwork among students.
- Supported the implementation of school-wide initiatives aimed at improving student attendance and performance.
- Engaged in professional development workshops to enhance teaching skills and pedagogical knowledge.
- Coordinated communication between teachers, parents, and students, fostering a collaborative learning environment.
- Promoted a positive learning environment with clear expectations, consistent discipline, and effective classroom management techniques.
- Enhanced student understanding by implementing creative activities and interactive teaching methods.
- Utilized data-driven instruction to modify lesson plans based on student assessment results, maximizing learning outcomes.
- Adapted instructional approaches to accommodate different learning styles, ensuring all students had access to course content.
- Implemented differentiated learning strategies, addressing individual student needs and abilities.
- Reviewed students' classroom assignments, homework and tests to evaluate knowledge of subject material and assign grades.
Waiter/Trainer
O'Charley's
05.2021 - 04.2022
- Service customers food/ drink orders, as well as clean and aid in the operation of the business. I complete cash/ credit card processes as well as aid the customers in any questions or concerns they may have in regards to the menu. I also train new waiters in their duties and the expectations of the company and branch as a whole.
- Trained new staff on menu items, service protocols, and customer engagement techniques.
- Developed and implemented training materials to enhance onboarding efficiency.
- Monitored trainee performance and provided constructive feedback for improvement.
- Coordinated team-building activities to promote collaboration among staff members.
- Ensured adherence to health and safety regulations during training sessions.
- Resolved customer service issues escalated from trainees to maintain satisfaction levels.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Evaluated trainees'' progress and provided constructive feedback for improvement during regular check-ins and performance reviews.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Cheif Equipment Officer
Doors Done Right
06.2016 - 08.2018
- My duties at the company included assisting in the day-to-day operations of the company as well as facilitate the field technicians. My duty was to ensure all the equipment was in prime working order for the field technicians and to assist the field technicians in their tasks. I would install commercial doors and ensure all accessories were functioning properly. I worked directly with the owner to ensure all materials were on site and any missing or damaged material were properly categorized and replaced accordingly.
- Led daily operational activities, ensuring adherence to company policies and procedures.
- Oversaw maintenance and repair schedules for all equipment to ensure optimal performance.
- Implemented inventory management systems to track and optimize equipment usage.
- Developed training programs for staff on proper equipment handling and safety protocols.
- Streamlined processes for equipment inspections, enhancing compliance with safety regulations.
- Led cross-functional teams in identifying solutions to improve equipment reliability and efficiency.
- Provided mentorship to junior staff, fostering professional development in equipment management practices.
- Promoted a culture of continuous learning among staff members through professional development opportunities and ongoing feedback sessions.
- Implemented energy-saving measures within the facility, reducing utility costs while maintaining operational excellence.
- Conducted regular audits to maintain compliance with organizational standards and regulations.
- Optimized inventory management for efficient equipment allocation and reduced downtime.
- Evaluated new equipment purchases based on cost-benefit analysis, resulting in smart investments that supported company goals.
- Championed environmental stewardship initiatives within the organization, promoting sustainable practices and responsible waste management policies.
Assistant Manager
VIP Kennels
04.2015 - 05.2016
- I was responsible for the operation of both front and back of house operations of the entire Kennel. I would greet customers and facilitate the customer check-in or check-out. I would process appointments and payments in the computer. Aside from front-of-house work I would feed the animals, take them outside and clean after them. I would also feed/medicate the animals, clean dishes and do laundry and, if needed, give tours to potential customers.
- Supervised daily operations to ensure optimal kennel conditions and animal welfare standards.
- Trained and mentored staff on best practices for animal care and customer service.
- Analyzed operational workflows to identify areas for process improvement and increased efficiency.
- Coordinated client communication to address concerns and promote services effectively.
- Fostered partnerships with local veterinarians to enhance service offerings and client satisfaction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Kids Entertainer
Wish Upon a Star Parties
06.2013 - 12.2014
- I was responsible for contacting the parents of children before the parties. My duties included entertaining the children with various acts, such as magic or balloon animals. I would complete money transactions personally and cash out at the end of the week. I had to be punctual to all events and would perform at birthday parties as well as corporate events.
- Developed engaging entertainment experiences for children and families at various events.
- Collaborated with team members to create immersive themes and activities for parties.
- Enhanced guest satisfaction by adapting performances based on audience reactions and feedback.
- Trained new entertainers on company standards, performance techniques, and interactive engagement strategies.
- Coordinated with clients to customize entertainment options based on specific requests and preferences.
- Evaluated performance outcomes to refine show elements and improve guest engagement strategies.
- Remained in costume for extended periods for maximum performance effect.
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Navigated through large crowds to sign autographs or pose for pictures at guest request.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests throughout the booking process.
- Refined stage presence techniques to captivate audiences of diverse ages and backgrounds effectively.
- Seamlessly adapted performances to accommodate last-minute changes or unforeseen challenges during live events.
Education
Master of Arts - Education
Christian Brothers University
Memphis, TNBachelor of Arts - History
University of North Carolina at Greensboro
Greensboro, NC05.2021
Associate of Arts - General Studies
Central Piedmont Community College
Charlotte, NC01.2017
Skills
- Public Speaking
- Conflict Management
- Carpentry
- Animal Care
- Door installation
- Kennel Experience
- Prioritization and scheduling
- Customer service proficiency
- Schedule management
- Professional telephone demeanor
- Administrative support
- Schedule coordination
- Sales background
- Customer support
- Client service optimization
- Client relations
- Complaint handling
- Payment processing
- Meeting deadlines
- File management
- Account management
- Database administration
- Database maintenance
- Administrative assistance
Certification
- Public Notary
- September 2018 to February 2023
- Certified in use of database programs
- DASH, Pultesite, Xactanalysis, Alacrity, Builder-Pro
Additional Information
- Skills
- Public speaking Strong desire to succeed no matter the task.
- Interpersonal and written communication
- Self-motivated
- Conflict resolution
- Strong verbal communication
- Unabashed Ambition
Timeline
Repairs Client Liaison
Contents Restoration Services
02.2023 - Current
Teacher Intern
Memphis Teacher Residency
06.2022 - 01.2023
Waiter/Trainer
O'Charley's
05.2021 - 04.2022
Cheif Equipment Officer
Doors Done Right
06.2016 - 08.2018
Assistant Manager
VIP Kennels
04.2015 - 05.2016
Kids Entertainer
Wish Upon a Star Parties
06.2013 - 12.2014
Bachelor of Arts - History
University of North Carolina at Greensboro
Associate of Arts - General Studies
Central Piedmont Community College
Master of Arts - Education
Christian Brothers University