Beau Chapman
EL CAJON,CA
Summary
Dynamic Operations Manager with a proven track record at Allied Universal Security Services, excelling in team leadership and regulatory compliance. Spearheaded process improvements that enhanced productivity and significantly boosted employee retention. Adept at performance evaluations and fostering a positive work environment, driving exceptional customer service outcomes.
Overview
15
15
years of professional experience
Work History
Operations Manager
Allied Universal Security Services
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at improving performance for the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Experienced in AUS Tech Adoption; LISA, AD-X, DOMO, iCIMS, Heliaus/Mercury, and Winteam.
Field Supervisor
Allied Universal Security Services
11.2019 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to ensure tasks and site checks were completed within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Scheduled open shifts for off duty AOP.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Investigated issues and developed effective solutions.
- Completed site checks and leveraged computerized applications to document or record findings.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Increased worksite safety with detailed risk assessments and implementation of comprehensive safety measures.
Patrol Driver
Allied Universal Security Services
06.2010 - Current
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Utilized Heliaus, CyCop for reports, dynamic tours, scans, and real time GPS tracking of shift activity.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Education
Madison High School
San Diego, CA06-1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Work flow planning
- Workforce management
- Regulatory compliance
- Superb time management skills
- Assignment delegation
- Incidents management
- Performance evaluations
- Employee onboarding
- Effective scheduling management
- Data management
Timeline
Operations Manager
Allied Universal Security Services
05.2024 - Current
Field Supervisor
Allied Universal Security Services
11.2019 - Current
Patrol Driver
Allied Universal Security Services
06.2010 - Current
Madison High School
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