Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Beau Hatcher

New Hill,NC

Summary

Experienced retail professional with a strong background in retail operations, including customer-facing and internal operations. Proven track record in multi-unit store management, overseeing company-wide operations with a focus on delivering results, flawless execution, and adaptability to changing environments.

Overview

10
10
years of professional experience

Work History

Retail Operations Specialist

The Vitamin Shoppe
11.2023 - 05.2025
  • Communicated operational changes to field leadership and store teams
  • Processed contracts for vendors
  • Lead Project Manager for Closing Stores
  • Managed relationship with company supply vendor
  • Managed company Grassroots initiative including coupon creation and distribution
  • Posted and managed company operational information on Sharepoint
  • Wrote company policies and procedures
  • Collaborated with operations team to streamline policies and procedures
  • Problem solved operational opportunities for store teams
  • Collaborated with several teams across Corporate Office on new projects.

Multi-Unit Field Training Manager

The Vitamin Shoppe
10.2020 - 11.2023
  • Operated home store while overseeing up to 10 stores in the district.
  • Simultaneously operated up to 3 stores including scheduling, daily operations, hiring, performance management.
  • Interviewed Store Manager candidates
  • Conducted district conference calls
  • Trained and onboarded Store Managers
  • Developed training materials for the district, region, and company
  • Conducted sales training workshops for management team
  • Coordinated with Senior District Manager and develop quarterly performance management plans
  • Conducted loss prevention audits within the Raleigh/Durham, Greenville, and Jacksonville markets
  • Maintained excellent sales record: 65% increase in total sales from $650k to $1MM at home store
  • Excellent shrink management and inventory control- top 5 store in Region 1 with a -0.03% inventory score

Store Manager

The Vitamin Shoppe
10.2017 - 10.2020
  • Provided customers with a welcoming, motivating, clean, friendly, caring, fun, and professional experience
  • Managed daily fiscal and product numerical goals
  • Recruited, interviewed, and hired candidates for employment
  • Trained new hires and facilitate continued education for existing employees
  • Managed store inventory and retention
  • Completed administrative work including payroll and scheduling
  • Facilitated the Vitamin Angels Campaign as district captain

National Sales Director

TLM Research
02.2015 - 02.2017
  • Managed large purchase orders for sports nutrition stores- B2B Sales
  • Connected with store owners via telephone and in person to demo and sell products
  • Supervised sales staff and facilitated staff training meetings
  • Negotiated bulk order pricing and contracts with business owners

Education

Bachelor of Science - Public Health Education

Appalachian State University
05.2017

Associates Degree - Science

Wake Technical Community College
12.2013

Skills

  • Proficient in Office 365 suite including Sharepoint, Excel and Teams Proficient in Smartsheet, Dayforce, Kronos, ADP, UKG and Icims software
  • Project management
  • Project planning and development
  • Team collaboration
  • Relationship building
  • Schedule management
  • Staff management
  • Advanced problem solving
  • Store operations
  • Multitasking and organization
  • Data analysis
  • Operational efficiency
  • Planning and coordination

Languages

Spanish
Limited Working

Timeline

Retail Operations Specialist

The Vitamin Shoppe
11.2023 - 05.2025

Multi-Unit Field Training Manager

The Vitamin Shoppe
10.2020 - 11.2023

Store Manager

The Vitamin Shoppe
10.2017 - 10.2020

National Sales Director

TLM Research
02.2015 - 02.2017

Associates Degree - Science

Wake Technical Community College

Bachelor of Science - Public Health Education

Appalachian State University

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