Summary
Overview
Work History
Education
Skills
Timeline
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Beau Hauptli

Euless,TX

Summary

Organized and exceptional multitasker with top-notch verbal and written communication skills. Offering over nine years of hands-on aviation experience, as well as, three years directly scheduling crew members.

Overview

9
9
years of professional experience

Work History

Pilot Crew Scheduler

American Airlines
03.2023 - Current
  • Planned daily reserve coverage, taking company needs and seasonal changes into account.
  • Collaborated with cross-functional teams such as coordinators and trackers to ensure full coverage of flights.
  • Responsible for filling as many as 40 trips on our busiest day.
  • Prepared and maintained detailed manning reports for management review.

Central Baggage Representative

American Airlines
08.2022 - 03.2023
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Developed and maintained positive customer relations and coordinated with team members across the airline to properly handle requests and questions.
  • Generated reports and provided feedback to management on regularly recurring issues in the operation.

Crew Scheduler

Mesa Airlines
11.2020 - 08.2022
  • Handled all manning for Mesa airlines in regards to both Flight Attendants and Pilots.
  • Scheduled Initial Operating Experiences for new First Officers and Captain upgrades.
  • Prepared and organized detailed reports regarding hiring and training experiences for new pilots.

Government Relations

American Airlines
03.2020 - 10.2020
  • Act as a liaison between American Airlines and members of Congress when they book travel with us.
  • Coordinate with all team members across the airline to make sure travel for these Commercially Import People is as smooth as possible.

Customer Relations Lead Representative

American Airliens
07.2014 - 03.2020
  • New hire trainer during the 2014 US Airways Merger. Played a role in over 200 employees new hire experience
  • Coach and counsel team members.
  • Handled escalated customer complaints that included regulated issues such as disabilities or discrimination. quickly and professionally to restore customer confidence and prevent loss of business.

Education

Bachelor of Arts - Business Administration

Northern Arizona University
Flagstaff, AZ
05.2022

Skills

  • Extensive Federal Aviation Regulation Knowledge
  • Detailed Reporting
  • Self-Motivated
  • Customer Service Experience
  • Microsoft Office Skills

Timeline

Pilot Crew Scheduler

American Airlines
03.2023 - Current

Central Baggage Representative

American Airlines
08.2022 - 03.2023

Crew Scheduler

Mesa Airlines
11.2020 - 08.2022

Government Relations

American Airlines
03.2020 - 10.2020

Customer Relations Lead Representative

American Airliens
07.2014 - 03.2020

Bachelor of Arts - Business Administration

Northern Arizona University

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Beau Hauptli