Beau Hauptli
Euless,TX
Summary
Organized and exceptional multitasker with top-notch verbal and written communication skills. Offering over nine years of hands-on aviation experience, as well as, three years directly scheduling crew members.
Overview
9
9
years of professional experience
Work History
Pilot Crew Scheduler
American Airlines
Fort Worth, TX
03.2023 - Current
- Planned daily reserve coverage, taking company needs and seasonal changes into account.
- Collaborated with cross-functional teams such as coordinators and trackers to ensure full coverage of flights.
- Responsible for filling as many as 40 trips on our busiest day.
- Prepared and maintained detailed manning reports for management review.
Central Baggage Representative
American Airlines
Phoenix
08.2022 - 03.2023
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members across the airline to properly handle requests and questions.
- Generated reports and provided feedback to management on regularly recurring issues in the operation.
Crew Scheduler
Mesa Airlines
Phoenix, AZ
11.2020 - 08.2022
- Handled all manning for Mesa airlines in regards to both Flight Attendants and Pilots.
- Scheduled Initial Operating Experiences for new First Officers and Captain upgrades.
- Prepared and organized detailed reports regarding hiring and training experiences for new pilots.
Government Relations
American Airlines
Washington, D.C.
03.2020 - 10.2020
- Act as a liaison between American Airlines and members of Congress when they book travel with us.
- Coordinate with all team members across the airline to make sure travel for these Commercially Import People is as smooth as possible.
Customer Relations Lead Representative
American Airliens
Phoenix, AZ
07.2014 - 03.2020
- New hire trainer during the 2014 US Airways Merger. Played a role in over 200 employees new hire experience
- Coach and counsel team members.
- Handled escalated customer complaints that included regulated issues such as disabilities or discrimination. quickly and professionally to restore customer confidence and prevent loss of business.
Education
Bachelor of Arts - Business Administration
Northern Arizona University
Flagstaff, AZ05.2022
Skills
- Extensive Federal Aviation Regulation Knowledge
- Detailed Reporting
- Self-Motivated
- Customer Service Experience
- Microsoft Office Skills
Timeline
Pilot Crew Scheduler
American Airlines
03.2023 - Current
Central Baggage Representative
American Airlines
08.2022 - 03.2023
Crew Scheduler
Mesa Airlines
11.2020 - 08.2022
Government Relations
American Airlines
03.2020 - 10.2020
Customer Relations Lead Representative
American Airliens
07.2014 - 03.2020
Bachelor of Arts - Business Administration
Northern Arizona University