Results-driven operations and business leader with 9 years of leadership experience managing multi-unit operations, developing leaders, improving profitability, and executing strategic initiatives. Experienced leading teams across multiple business locations, coaching managers, implementing operational improvements, and driving accountability through data-driven decision making.
Work History
Supervisor
4 Years 3 Months
Domino's Pizza | 04.2022 - 07.2026
Led operations across 11 franchise locations in Idaho and Wyoming.
Coached General Managers and leadership teams to enhance operational effectiveness.
Implemented operational initiatives and technology rollouts to streamline processes.
Analyzed KPIs including labor, food cost, profitability, and service to inform strategic decisions.
Promoted through every leadership level from CSR to Supervisor.
Implemented workflow improvements, enhancing efficiency in food preparation and delivery processes.
Coordinated staff schedules to ensure adequate coverage during peak hours, improving service speed.
Led team meetings focused on performance goals and strategies for continuous improvement in operations.
Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
Trained new team members on operational procedures and safety protocols.
Oversaw team schedule coordination while driving initiatives for professional growth. Championed team development by strategically organizing schedules and enhancing collaboration.
Designed and implemented training programs to empower potential leaders within the organization.
Monitored and evaluated operational processes to uphold standards of excellence and drive organizational success.
Analyzed customer feedback to identify areas for improvement, driving satisfaction initiatives.
Directed strategies for managing labor and food costs to enhance operational profitability.
Assistant Manager
9 Months
Domino's Pizza | 09.2017 - 06.2018
Directed daily operational activities to support organizational goals.
Facilitated employee training programs to enhance skill development.
Executed inventory orders to maintain supply chain efficiency and support operational needs.
Facilitated scheduling processes to enhance operational efficiency.
Monitored and enforced food safety protocols to protect consumer health and maintain operational integrity.
Education
High School Diploma
Hillcrest High School | Idaho Falls, ID | 06.2014
Add education here.
Skills
Cost Control
KPI Analysis
Change Management
Customer Experience
Leadership Development
Team Building
Multi-Unit Operations
Training & Facilitation
Operations Management
Process Improvement
Performance Coaching
Strategic Planning
Problem Solving
Accomplishments
Promoted from Customer Service Representative to Franchise Training Supervisor.
Supervised operations across 11 franchise locations.
Coached and developed General Managers, Assistant Managers, and shift leaders.
Designed and delivered leadership and operations training programs.
Created training materials, playbooks, and standard operating procedures.
Led multi-store operational improvement initiatives.
Supported store openings, leadership transitions, and onboarding.
Implemented new technology and operational systems across multiple locations.
Improved operational consistency through coaching and process improvements.
Conducted operational audits and developed corrective action plans.
Managed multiple projects and priorities across geographically dispersed teams.
Collaborated with franchise ownership and leadership to achieve business goals.
Recruited, interviewed, and developed future leaders.
Built accountability systems to improve communication and performance.
Maintained compliance with food safety, quality, and brand standards.