Beau Sorensen
Vernal
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
17
17
years of professional experience
Work History
Sales Associate
Roofing World
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Lumbar Package, Roof material, siding material, interior material take offs by using the program Estima.
- Look over house plans and do free hand take offs for roofing material/ metal/ shingles and all other needed for new builds.
- Check quantity of stocked items inside store and the lumbar yard to see if items match, report to management if it needs corrected and help order more material if needed.
- Work with various vendors to help locate building material for general contractors, place orders, receive orders.
- Follow up with customers on progress of orders.
- Build metal trim for general contractors.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Technician II
Split Mountain Youth Center
01.2015 - 02.2016
- Supervised troubled youth that were incarcerated.
- Performed nightly law enforcement intakes
- Performed nightly bed checks to ensure that youth were safe while they slept.
- Mentored trouble youth, offered encouragement when needed and assured that all safety protocols issued by the state were enforced.
Senior Banker III
US Bank NA
06.2014 - 02.2015
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Worked closely with compliance officers to ensure adherence to regulatory requirements, minimizing the risk of fines and penalties due to noncompliance.
Advertising Consultant
Brehm Communications
11.2013 - 06.2014
- Built strong relationships with clients through regular communication and progress updates on ongoing campaigns.
- Expanded client base through effective cold calling techniques, securing new accounts and increasing revenue streams.
- Recommended specific advertising strategies based on company goals, developing individualized plans to generate revenue and build customer base.
Personal Banker/ Service Manager/ Store Manager
Wells Fargo Bank, N.A.
08.2007 - 11.2013
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Member Service Representative
Mountain America Credit Union
03.2007 - 08.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH01.2027
High School Diploma -
Uintah High School
Vernal, UT05.2003
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Verbal/written communication
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Roofing World
05.2022 - Current
Technician II
Split Mountain Youth Center
01.2015 - 02.2016
Senior Banker III
US Bank NA
06.2014 - 02.2015
Advertising Consultant
Brehm Communications
11.2013 - 06.2014
Personal Banker/ Service Manager/ Store Manager
Wells Fargo Bank, N.A.
08.2007 - 11.2013
Member Service Representative
Mountain America Credit Union
03.2007 - 08.2007
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Uintah High School
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