Beauty Pickering
Lake Mary,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer-Service-Representative
Highlight Technologies
2020.10 - 2023.09
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Personal Lines Insurance Agent/Customer Service Representative
USAA Federal Savings Bank
2004.12 - 2018.11
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed complete business plans and operational strategies for new and existing business.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established information necessary for policy development by interviewing clients, requesting records and inspecting property.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FL08.2011
Skills
- Product Knowledge
- Consultative Sales
- Report Generation
- Appointment Scheduling
- Complaint Resolution
- Data Collection
- Data Entry
- Call Management
- Microsoft PowerPoint
- Computer Proficiency
- Multi-Line Phone Talent
- Microsoft Excel
- Customer Service
- Critical Thinking
Timeline
Customer-Service-Representative
Highlight Technologies
2020.10 - 2023.09
Personal Lines Insurance Agent/Customer Service Representative
USAA Federal Savings Bank
2004.12 - 2018.11
Associate of Arts -
Hillsborough Community College
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