Beauty Stephen
Summary
Patient Registration and Support, Insurance Verification and Authorization, Medical Terminology Knowledge, Excellent Written and Verbal Communication, Proficient in Adapting to New Technology, Team Collaboration and Coordination
Overview
2
2
years of professional experience
Work History
Customer Care Representative
NYC311
01.2023 - 06.2024
- Handled a high volume of customer calls efficiently, ensuring minimal wait time
- Resolved customer issues with a positive attitude, enhancing the overall service experience
- Addressed inquiries professionally, providing accurate information and recommendations
- Navigated multiple computer systems and applications to find information.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
Medical Assistant
Kingsbrough Health Center
01.2023 - 09.2023
- Increased efficiency in office by implementing digital filing system for patient/ students records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Front Desk Receptionist
Bellmore Family Practice
01.2022 - 08.2023
- Managed patient registration, ensuring accurate demographic and insurance information was obtained
- Verified insurance status and coordinated with providers for authorizations required for hospital services
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
Education
Associate of Science - Biology
Kingsborough Community College
06.2024
High School Diploma -
AbioluAbiolu Comprehensive High School
10.2020
Skills
Appointment Scheduling
Database Research
Computer Skills
Calm Under Pressure
Teamwork and Collaboration
Microsoft Office
Calm and Professional Under Pressure
Work Prioritization
Relationship Building
Customer Data Confidentiality
Policies and Procedures Adherence
Learning new skills
I appreciate and find it fun learning new skills
Languages
English
Full Professional
Timeline
Medical Assistant
Kingsbrough Health Center
01.2023 - 09.2023
Customer Care Representative
NYC311
01.2023 - 06.2024
Medical Front Desk Receptionist
Bellmore Family Practice
01.2022 - 08.2023
High School Diploma -
AbioluAbiolu Comprehensive High School
Associate of Science - Biology
Kingsborough Community College
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