Summary
Overview
Work History
Education
Skills
Timeline
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Beaux-Neige Berry

Grand Rapids,MI

Summary

Experienced hospitality professional with a strong background in creating memorable guest experiences and maintaining a well-organized bar area. Skilled in mixology and customer interaction, I am a reliable team player who is adaptable to changing needs. With 20 years of experience in preparing and serving alcoholic drinks, I am a customer-oriented Bartender. Proficient in maintaining liquor stock, keeping the bar clean, and assessing customer needs. My friendly demeanor, outstanding dexterity, multitasking abilities, and exceptional customer service skills set me apart. Nominated three times for Bartender of the Year by Ambush Magazine in New Orleans. I have gained experience in a variety of environments and styles, ranging from mom and pop to fine dining, corporate to dive establishments. My career has taken me all over the world, from Texas to the Caribbean, South Africa, Thailand and New Orleans and now Michigan. Being part of this industry brings me joy.

Overview

20
20
years of professional experience

Work History

Bartender

Steel Cat
09.2023 - 03.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and stocking inventory
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Increased repeat customer numbers, creating welcoming atmosphere.

Bartender

Voodoo Lounge
05.2019 - 08.2023
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Balanced daily registers and generated sales reports for management.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Identified and analyzed complex problems to develop effective solutions.
  • Developed innovative strategies for resolving customer complaints and difficult situations.
  • Assisted in setting up the event space prior to start time and ensured it was properly cleaned up afterwards.
  • Maintained a professional demeanor throughout the duration of the event and responded promptly to any guest inquiries or requests.

Bartender

Good Friends Bar
12.2015 - 01.2020
  • Assisted with event setup, including arranging chairs, tables, decorations and other items.
  • Prepared refreshments for guests during events.
  • Maintained cleanliness of facility throughout shift.
  • Operated cash register to accept payments from customers for services rendered or merchandise purchased.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including restocking supplies.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Collected and organized daily till totals and tips.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.

Education

High School Diploma -

Franklin County High School
Rocky Mount, VA
06.2004

Some College (No Degree) - Kinesiology

University of Central Florida
Orlando, FL

Skills

  • Beverage Preparation
  • Menu Memorization
  • Service-Oriented Mindset
  • Engaging Personality
  • Maintaining a Clean Bar
  • Cash Register Operation
  • New Hire Training
  • Point of Sale Systems
  • Excellent Judgment
  • Anticipating Guest Needs
  • Outgoing Personality
  • Outstanding Customer Service
  • Cash and Credit Transactions
  • Food Preparation
  • Food Running
  • Food Service
  • Strong multitasking
  • Highly reliable
  • Clear and effective communication
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Handling difficult customers
  • New hire training
  • Inventory
  • Changing beer kegs
  • Creative mixology

Timeline

Bartender

Steel Cat
09.2023 - 03.2025

Bartender

Voodoo Lounge
05.2019 - 08.2023

Bartender

Good Friends Bar
12.2015 - 01.2020

Some College (No Degree) - Kinesiology

University of Central Florida

High School Diploma -

Franklin County High School

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Beaux-Neige Berry