Ambitious District Manager/ General Manager with experience administering and enhancing operations for multiple stores across [South Carolina]. Talented marketer, team builder and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in [Restaurant] management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
District Manager /Restaurant General Manager
Pizza Pizza
Garden City , Georgia
05.2019 - 08.2023
Negotiated contracts with suppliers to obtain favorable terms for the district's stores.
Coached, developed and motivated team to achieve revenue goals.
Cultivated positive rapport with associates and team leadership.
Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
Ensured that all stores met their monthly targets by providing guidance and support as needed.
Drove district growth through program quality, sales initiatives and customer service.
Established ambitious goals for employees to promote achievement and surpass business targets.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Identified opportunities for process improvement across multiple locations within the district.
Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Worked with direct reports to develop and implement action plans, improving operating results.
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
Organized promotional events in order to drive sales volume in the district's stores.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Identified and developed top talent within management structure to promote performance-oriented culture.
Restaurant General Manager
Taco Bell
Atlanta, GA
02.2010 - 04.2019
Managed Multi-Million dollar restaurants.
Passed every Core Inspection by Steritech.
Passed every Health Inspection.
I've successfully staffed multiple restaurants with Shift , Assistant ,and General Managers .
I've managed units with over 40 employee's and 12 plus manager's.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [Day].
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [29.50]% food cost.
Ensured accurate records and sufficient supplies by conducting [Weekly] inventories of food, beverages, and other materials.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Set schedules for [40 +] staff by planning and designating shifts and hours.
Motivated staff to perform at peak efficiency and quality.
Recruited top-notch employees for [Service Champion] and [Food Champion] positions.
Purchased food and cultivated strong vendor relationships.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Trained staff on proper procedures as well as safety regulations and productivity strategies.
Coordinated and organized all restaurant inventory.
Restaurant General Manager
Checkers Drive-In Restaurants Inc.
Tampa, FL
01.1996 - 01.2010
Motivated staff to perform at peak efficiency and quality.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper line procedures as well as safety regulations and productivity strategies.
Coordinated and organized all restaurant inventory.
Oversaw food preparation and monitored safety protocols.
Purchased food and cultivated strong vendor relationships.
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food cost target.
Protected business, team members and customer by monitoring and keeping operation in line with health and company requirements.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Set schedules for [25+] staff by planning and designating shifts and hours.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Recruited top-notch employees for [cashier] and [food] positions.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each [day].
Organized and oversaw food service training to educate employees on [Daily], [Weekly] and [Monthly].
Orchestrated positive customer experiences at all stages by overseeing every area of [Checkers Drive In] operations.
Ensured accurate records and sufficient supplies by conducting [Weekly] inventories of food, beverages, and other materials.
Hired and managed all kitchen staff.
Investigated and integrated enhanced service and team management strategies to boost business profits.
Maximized quality assurance by completing frequent checks of line.
Education
High School Diploma -
East Orange Campus High School
East Orange, NJ
Some College (No Degree) - Business Management
Everest University - Tampa
Tampa, FL
Skills
Budgeting
Staff scheduling
Inventory management
Regulatory compliance
Recruitment
Cleanliness
Strategic planning
Cost controls
Workflow planning
Conflict resolution
Scheduling
Safe food handling
Food spoilage prevention
Excellent judgment
Quick learner
Attention to detail
Employee training and development
Problem-solving
Strong work ethic
Decision-making
Strong communication skills
Accomplishments
Awarded and was recognized for “Top Store Profit” in [2018] sales over prior year of [968,000].