Beatrice Torres
Orlando,FL
Summary
Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintaining focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Waitress
Bartaco
02.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress/Togo Specialist
Chili's Restaurant
03.2021 - 02.2022
- Maintaining a clean and well stocked establishment.
- Handling cash, debit and credit card payments.
- Being a team player by helping my coworkers when needed.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Post Processor
Red Door Title
06.2020 - 02.2021
- Maintained proper product storage and organized inventory.
- Ensuring information on file and database for clients is accurate.
- Organizing files in correct order.
- Helping others in office with daily tasks.
Waitress
Beef 'O' Brady's
04.2018 - 11.2019
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Greeted new customers, discussed specials and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Wing House Bar and Grill
09.2016 - 04.2018
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns and complaints with empathy and understanding and found a common solution.
- Implemented sanitary food handling, holding and service protocols.
- Conduct accurate payment options.
Cashier/Sales Associate
Racetrac Gas Station
08.2014 - 07.2016
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted customers and helped with product questions, selections, and purchases.
- Calculated pricing, applied discounts and collected payments to process transactions.
Education
High School Diploma -
New Beginnings High School
Winter Haven, FL06.2016
Skills
- Excellent customer service execution
- Point of Sale (POS) system operations
- Safe food handling
- High-volume dining
- Computer skills
- Organization
Timeline
Waitress
Bartaco
02.2023 - Current
Waitress/Togo Specialist
Chili's Restaurant
03.2021 - 02.2022
Post Processor
Red Door Title
06.2020 - 02.2021
Waitress
Beef 'O' Brady's
04.2018 - 11.2019
Waitress
Wing House Bar and Grill
09.2016 - 04.2018
Cashier/Sales Associate
Racetrac Gas Station
08.2014 - 07.2016
High School Diploma -
New Beginnings High School
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