Bebe Abiodun

•Provided at-the-elbow (ATE) support to physicians and nurses across all
inpatient departments during Epic go-live.
•Assisted physicians in building Smart Phrases, managing preference lists,placing orders, and completing medication reconciliation.
•Supported clinical documentation, including note writing and workflow
navigation for providers.
•Guided nurses through admission, transfer, discharge (ADT) workflows, and accurate charting practices.
•Provided real-time assistance with blood administration documentation and protocol adherence.
•Ensured smooth transition to Epic by addressing user issues, promoting
system adoption, and reinforcing best practices.
•Monitored functionality of Epic modules during go-live periods, promptly
addressing any technical glitches that arose during usage.
•Served as a liaison between IT departments and clinical staff, ensuring
effective communication and understanding of technical requirements.
•Diagnosed and troubleshoot hardware, software and network issues.

•Developed strong relationships with clients by consistently exceeding expectations in service delivery and support.

•Minimized disruptions during go-live events through thorough planning, preparation, and coordination among team members.

•Supported daily operations during go-live period, enabling a smooth transition while minimizing negative impacts on patient care.
•Reduced downtime during transitions by effectively troubleshooting and resolving technical issues.
•Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
•Ensured compliance with federal regulations such as HIPAA by implementing secure practices in handling sensitive patient information within the EHR system.
•Provided detailed project updates to stakeholders, ensuring they remained informed about the progress and milestones achieved during implementation phases.
•Assisted in the successful implementation of the Epic Ambulatory module,contributing to better patient care and data management.
•Monitored functionality of Epic modules during go-live periods, promptly
addressing any technical glitches that arose during usage.
•Served as a liaison between IT departments and clinical staff, ensuring
effective communication and understanding of technical requirements.
•Diagnosed and troubleshot hardware, software and network issues.

• Provided ongoing support to users, addressing concerns or difficulties they faced while navigating the system.
• Identified areas for improvement in EHR processes, suggesting necessary modifications to enhance productivity and accuracy.
• Promoted a positive work environment by maintaining open lines of communication and addressing any concerns raised by team members promptly.
• Improved user proficiency by conducting training sessions on the utilization of the Epic Ambulatory system.
• Enhanced end-user experience by providing comprehensive Epic Ambulatory Go-Live Support to clinicians and staff members.
• Evaluated user feedback on system performance, making recommendations for improvements based on their input.
• Facilitated knowledge transfer among team members by sharing best practices learned from previous project experiences.
• Ensured compliance with federal regulations such as HIPAA by implementing secure practices in handling sensitive patient information within the EHR system.
• Provided detailed project updates to stakeholders, ensuring they remained informed about the progress and milestones achieved during implementation phases.
• Assisted in the successful implementation of the Epic Ambulatory module, contributing to better patient care and data management.
• Monitored functionality of Epic modules during go-live periods, promptly addressing any technical glitches that arose during usage.
• Served as a liaison between IT departments and clinical staff, ensuring effective communication and understanding of technical requirements.
• Diagnosed and troubleshot hardware, software and network issues.
• Streamlined go-live processes by providing expert consultation, training, and support to endusers.

• Supported physicians and all clinical support with Ambulatory module.

• Provided detailed support to physician with orders, Smart Phrases, Smart lists, Macro Managers.

• Supported Providers on how to navigate through Chart Review, Result Review, In basket and Charge Capture.

• Supported RN's and MA’s on how to administer and document immunizations using the immunization activity.

• Provided support to physicians while documenting progress notes.

• Assisted providers and nurses with using the Level of service and searching for the correct procedure codes before dropping their outpatient charges.

• Assisted with Physician documentation and Cosign orders. Assist Physicians with navigating EPIC using the dragon, writing progress notes and personalization.

• Trained unit clerk/front desk staffs on printing after visit summaries (AVS) documentation.

• Provided at-the-elbow (ATE) support to physicians and nurses across all inpatient departments during Epic go-live.
• Assisted physicians in building SmartPhrases, managing preference lists, placing orders, and completing medication reconciliation.
• Supported clinical documentation, including note writing and workflow navigation for providers.
• Guided nurses through admission, transfer, discharge (ADT) workflows, and accurate charting practices.
• Provided real-time assistance with blood administration documentation and protocol adherence.
• Ensured smooth transition to Epic by addressing user issues, promoting system adoption, and reinforcing best practices.
• Maintained detailed documentation of all issue resolutions, enabling faster resolution of future problems and increased team efficiency.

• Researched and identified solutions to technical problems.
• Generated reports to track performance and analyze trends.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured and tested new software and hardware.
• Assisted end user with navigating and setting up patient list,
  assigning end users to care team.
• Supported physicians in creating new order, add orders to
  preference list and manage orders activities.
• Created user accounts and assigned permissions.
• Supported infusion nurses with documenting assessments, blood
  transfusion in flowsheet

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Offered assistance in implementing and developing training programs.
• Developed and implemented preventive maintenance procedures.
• Created user accounts and assigned permissions.
• Generated reports to track performance and analyze trends.
• Assisted in development of system security protocols.
• Assist physicians with completing their notes, sign off on cosigns, order medication and using order set
• Help physicians with placing order, order sets, notes, creating, modifying and sharing smart phrase, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

• Provided support to end users on how to efficiency use and manage
  the in-basket system.
• Provided support to end users on how to efficiently manage their
  patient list, navigate the hyperspace, activities (e.g., orders,
  flowsheet), and navigators
• Served as the intermediary between the end-users and the IT team
• by ensuring all issues are properly reported and a ticket opened.
• Assisted end user with navigating and setting up patient list,
  assigning end users to care team.
• Supported physicians in creating new order, add orders to
  preference list and manage orders activities.
• Supported infusion nurses with documenting assessments, blood
  transfusion in flowsheet

• Provided support to providers ,Nurses and clinicians as they changeover from their EMR system to Cerner
• Assisted nurses to create and customize Patient List and with Immunization Documentation
• Supported Nurses on documentation patient visits,updating medication list using the adhoc form
• Provided support to Nurses on administering Medications and Immunization shot.
• Assisted Physicians on documenting and updating History and physicals(H&P),Review of Systems, Assessment and plans.
• Supported physicians with Dynamic documentation, quick Orders, notes and charge entry
• Assisted with nursing support clinical documentation eMAR,flow sheets,plan of care,and staff assignment and ancillary support
• Helped Nurses on Blood collection and transfusion process using bridge
• Assisted nurses on verifying patient FIN,MRN and patient encounter
• Provided support to physicians for clinical documentation ,discharge process and Med Rec reconciliation

• Assisted with the treatment plan
• Helped the end users with Flowsheet documentation
• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.

• Generated reports to track performance and analyze trends.
• Installed and configured operating systems and applications.
• Assisted in development of system security protocols.
• Monitored system performance to identify potential issues.
• Developed and implemented preventive maintenance procedures.
• Researched and identified solutions to technical problems.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Created user accounts and assigned permissions.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Used reference material to facilitate accuracy, clarity and completeness of reports.
• Processed both outgoing and incoming requests for medical records from multiple sources.
• Provided support in obtaining records from outside sources to complete chart for patient care.
• Fielded incoming calls from patients, nurses and other medical facilities to provide friendly service and support.
• Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Maintained HIPPA regulations for consumer privacy and complete tasks in a timely manner to ensure compliance with NCQA, federal, state and other regulatory agency standards.

• Performed data entry into the EMR system using both scanned entry and direct keyboard/mouse entry.
• Maintained high level of data accuracy per performance improvement measures.
• Entered and disclosed medical records per Health Information Operational Guideline.
• Transferred historical patient information from legacy into the appropriate section of the electronic medical record (EMR)
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Abstract data from electronic medical records from proprietary software system like Epic, Meditech, Allscript.
• Highly knowledgeable in good clinical and research practice as it relates to data abstraction.
• Provide feedback to our team about the software being used and assist in resolving conflicts when database fields are missing or incomplete.
• High comfort level with technology and familiarity with EMR systems, including the ability to
• recommend system improvements and interact with engineering staff.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.

• Assisted with the treatment plan
• Helped the end users with Flowsheet documentation
• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.

• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Supported physicians in creating new order, add orders to preference list and manage orders activities.
• Supported infusion nurses with documenting assessments, blood transfusion in flowsheet
• Researched and identified solutions to technical problems.
• Created user accounts and assigned permissions.
• Offered assistance in implementing and developing training programs.
• Assisted in development of system security protocols.

• Used reference material to facilitate accuracy, clarity and completeness of reports.
• Provided support in obtaining records from outside sources to complete chart for patient care.
• Fielded incoming calls from patients, nurses and other medical facilities to provide friendly service and support.
• Maintained HIPPA regulations for consumer privacy and
  complete tasks in a timely manner to ensure compliance with NCQA, federal, state and other regulatory agency standards.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  

• Collaborated with End Users to locate and resolve advanced problems.
• Developed and implemented preventive maintenance procedures.
• Monitored system performance to identify potential issues.
• Assisting Physicians on how to navigate acute and ambulatory with Expanse.
• Supporting during registration and Scheduling.
• Collaborating with Physicians during Go - Live.
• Created user accounts and assigned permissions.
• Maintained detailed logs of all reported issues, resolutions, and follow-up actions taken during the Go-Live support period.

• Assisted with completing worklists tasks
• Helped the end users with Flowsheet documentation
• Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.

• Monitored End Users performance to identify potential issues.
• Offered assistance in implementing and developing training programs.
• Created user accounts and assigned permissions.
• Collaborating with Physicians during on Going Project.
• Helping with Transfer process and e - prescribe medication.
• Collaborated with End Users to locate and resolve systems problems related to technology used by End Users
• Coaching other end users on Meditech related technology

• Assisted with completing worklist tasks
• Helped the end users with Flowsheet documentation Assisted nurses with completing care plans and patient education
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Supported physicians in creating new order, add orders to preference list and manage orders activities.
• Supported infusion nurses with documenting assessments, blood transfusion in flowsheets
• Assisted the end users with navigators for admission and discharge
• Provided clear communication between stakeholders, ensuring seamless integration of Epic solutions into existing workflows.

• Helped the end users with Flowsheet documentation
• Offered assistance in implementing and developing training programs.
• Monitored systems in operation and quickly troubleshot errors.
• Assisted nurses with completing care plans and patient education
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Generated reports to track performance and analyze trends.
• Assisted end user with navigating and setting up patient list, assigning end users to care team.
• Provided support to end users on how to efficiency use and manage the in-basket system.
• Provided support to end users on how to efficiently manage their patient list, navigate the hyperspace, activities (e.g., orders, flowsheet), and navigators.
• Served as the intermediary between the end-users and the IT team by ensuring all issues are properly reported and a ticket opened.
• Assisted with the treatment plan.