Bebe Tashana Summers
Martinsville,VA
Summary
Accomplished former customer service professional skilled in conflict resolution and operational management. History of enhancing team performance and customer experience through effective training programs and consistent high-volume call handling.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Gig Brand Ambassador/ Resolution Desk (Supervisor)
Omni Interactions
Martinsville, VA
01.2021 - Current
- Resolved difficult customer calls by identifying and implementing effective solutions
- Supported customers in resolving billing issues, ensuring clarity and satisfaction
- Guided customers in utilizing tax preparation software to enhance their experience
- Provided support for customer inquiries about tax programs
Home Health Caregiver
Public Partnership
02.2020 - Current
- Assisted client with daily activities, including toileting, bathing, meal preparation, and safe mobility to promote independence and well-being.
- Assisted client with mobilization, health and hygiene, physical fitness, rehabilitation, assistive medical care, and personal services
- Monitored patients closely for signs of choking, stroke, or other health issues to ensure immediate response and care.
- Provided on-the-clock, on-call, in-home assistance for elderly and hospice client
- Set up all medical appointments and escorted in a safe manner to all doctor appointments
- Ensured safe, healthy, clean, and uplifting patient environment at home
- Performed regular homemaking chores, such as doing dishes, sweeping and mopping floors, doing laundry daily, and cleaning patient medical equipment
- Home Health Care
Manager
Quantum TeleServices, LLC
Martinsville, VA
03.2012 - Current
- Implemented training programs for Customer Service Representatives, improving team readiness
- Mentored new employees on company software, enhancing their onboarding experience
- Manage 300+ customer calls each day
- Handled customer questions and complaints by phone, ensuring timely resolutions and customer satisfaction
- Place 200+ customer orders each week
- Facilitated account creation for new customers
- Worked with billing for gas and internet companies
Clerical
Gran' Pappy Productions
Martinsville, VA
11.2005 - Current
- Organized files to enhance document retrieval and support operational efficiency
- Answered phones, took messages, and directed inquiries to appropriate personnel
- Filed documents
- Supported payroll processing to ensure timely payments
- Checked written content for accuracy and clarity
- Assisted in script writing to develop clear and engaging narratives for productions
- Designed storyboards to illustrate key scenes for production
Customer Service Representative
Conduent
08.2015 - 11.2017
- Manage 300+ customer calls each day
- Place 200+ customer orders each week
- Handle customer questions and complaints by phone
- Assisted customers in troubleshooting and setting up mobile devices and computers for optimal use
- Executed password resets to assist customers in regaining account access. and computer password resets
- Mentored new employees on company software for effective onboarding
- Implemented training programs for Customer Service Representatives to enhance service delivery
- Created accounts for new customers
Customer Service Representative
Alpine Access
Martinsville, VA
08.2010 - 01.2012
- Handled in-person and telephone inquiries from over 100 customers daily, resolving conflicts and ensuring high-quality customer experiences
- Conducted assessments of customer complaints and recommended strategies to enhance customer satisfaction and retention
- Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 15%
- Supported clients at a high-end video game and computer firm, delivering tailored assistance to meet their needs
Customer Assistance
Walgreen's
Jamaica, NY
09.2005 - 11.2005
- Managed sales transactions, provided quality service, redeemed coupons, educated customers on promotions, contributing to a 7% increase in repeat business
- Educated customers on rewards programs to enhance engagement and utilization
- Addressed customer grievances to improve satisfaction and foster loyalty
- Maintain a balanced register with 100% accuracy
- Performed daily inventory assessments to maintain product availability
Customer relations
Restaurant Depot
Maspeth, NY
06.2005 - 09.2005
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Managed sales transactions, provided quality service, redeemed coupons, and educated customers on promotions, supporting 7% increase in repeat business.
- Educate customers on rewards programs
- Maintain a balanced register with 100% accuracy
- Monitored inventory levels each day to maintain product availability.
Customer Relations
Rite Aid
Brooklyn, NY
03.2000 - 08.2000
- Managed sales transactions, provided quality service, redeemed coupons, and educated customers on promotions, contributing to 7% increase in repeat business
- Educated customers on rewards programs to enhance customer engagement and loyalty
- Handled customer complaints to resolve issues and improve overall satisfaction
- Maintain a balanced register with 100% accuracy
- Performed daily inventory assessments to maintain product availability
Managerial Assistance
Henry House Catering Hall
Brooklyn, NY
05.1998 - 12.1999
- Interacted with guests by phone and in person, maintaining a warm and professional manner to enhance guest experience.
- Delivered high standard of service while maintaining a clean, professional appearance and communicating courteously with guests and teammates to uphold quality expectations.
- Contributed to private parties, meetings, and events for up to 250 attendees, serving food and monitoring temperatures for safety and quality.
- Sat 130+ diners per function in 2 separate seatings while upholding the catering hall's high standards
Customer Relations
Western Beef Supermarket
Brooklyn, NY
06.1997 - 12.1997
- Managed sales transactions, provided quality service, redeemed coupons, and educated customers on promotions, contributing to 7% increase in repeat business
- Educated customers on rewards programs to enhance their shopping experience
- Maintain a balanced register with 100% accuracy
- Processed inventory and executed merchandising strategies to maintain product availability
Personal Assistant
Swiftway Shipping
Brooklyn, NY
05.1994 - 09.1997
- Organized and maintained filing systems for easy access to documents
- Supported payroll operations to ensure timely and accurate processing of employee compensation
- Answered phones and relayed messages to appropriate team members
- Filed documents
Education
Bookkeeping Certification -
Intuit Academy
Intuit Academy07-2026
Medical Transcribing Career Diploma -
Ashworth College
01-2018
Real Estate Certification -
York College
Jamaica, NY12-2003
No Degree - Accounting Major
College of Technology at Canton (SUNY Canton)
Canton, NY01-2000
High School Diploma -
Boys & Girls High School
Brooklyn, NY01-1997
Skills
- Tax preparation
- Quickbooks
- Bookkeeping
- Accounts payable management
- Payroll management
- Payroll processing
- Account reconciliation
- Bank reconciliation
- Data entry
- Expense management
- Data analysis and research
- Microsoft Excel
- Excel proficiency
- MS office
- Powerpoint
- Word
- Outlook
- Interpersonal skills
- Software instruction
- Communication skills
- Conflict resolution
- Conflict management
- Time management
- Organization skills
- Detail-oriented
- Interpersonal skills
- Teamwork
- Independent worker
- Quick learner
- Reliable
- Trustworthy
- Hardworking
- Diligent
- Persistent
- Data analysis and research
- Payroll compliance
- Organization skills
- Expense management
- Payroll management
- Revenue tracking
- Bank reconciliation
- Bookkeeping fundamentals
- Journal entries
- Receivables management
- MS office
- Excel proficiency
- Payment processing
- Regulatory knowledge
Certification
- Bookkeeping
- Medical Transcription
- NY Real Estate
Timeline
Gig Brand Ambassador/ Resolution Desk (Supervisor)
Omni Interactions
01.2021 - Current
Home Health Caregiver
Public Partnership
02.2020 - Current
Customer Service Representative
Conduent
08.2015 - 11.2017
Manager
Quantum TeleServices, LLC
03.2012 - Current
Customer Service Representative
Alpine Access
08.2010 - 01.2012
Clerical
Gran' Pappy Productions
11.2005 - Current
Customer Assistance
Walgreen's
09.2005 - 11.2005
Customer relations
Restaurant Depot
06.2005 - 09.2005
Customer Relations
Rite Aid
03.2000 - 08.2000
Managerial Assistance
Henry House Catering Hall
05.1998 - 12.1999
Customer Relations
Western Beef Supermarket
06.1997 - 12.1997
Personal Assistant
Swiftway Shipping
05.1994 - 09.1997
Bookkeeping Certification -
Intuit Academy
Medical Transcribing Career Diploma -
Ashworth College
Real Estate Certification -
York College
No Degree - Accounting Major
College of Technology at Canton (SUNY Canton)
High School Diploma -
Boys & Girls High School