Becca Carpino
Colorado Springs,CO
Summary
Seeking an opportunity to leverage over 15 years of experience working in the Financial Service/ MSB industry to take on a new position at successful organization. Strong knowledge of Anti Money Laundering (AML), CTF (Counter-Threat Finance), Global Regulation, Bank Secrecy Act (BSA), USA Patriot Act, US Treasury AML guidelines, Office of Foreign Control (OFAC), Suspicious Activity Reporting requirements, Dodd-Frank and fraud. Expert in writing and preparing detailed Suspicious Activity Reports (SARs) and reviewing complex AML and fraud issues. Proven leadership skills and ability to work successfully in a fast pace, highly structured, deadline driven culture with consistent high quality and production performance. Prepared to offer years of experience to growth-oriented company.
Overview
17
17
years of professional experience
Work History
Senior Financial Crimes Analyst
MoneyGram International
Frisco, TX
05.2016 - Current
- Managed and reviewed high priority investigations received from (but not limited to): law enforcement (active law enforcement investigations), 314(a)/(b), FinCen, negative news/media, and Counter-Threat Finance (CTF), OFAC/Sanctions, Possible World Check match third party referral escalations
- Monitored and analyzed suspicious activities, identified potential money laundering activities, and reported the findings to management.
- Managed the preparation and submission of regulatory filings and reports.
- Designated subject matter expert in monthly possible child exploitation project
- Responsible in mentoring team, managing teams daily case workload, and assisting with management and executive level requests and/or projects
- Assisted in the development and implementation of training programs and materials for employees
- Coordinated with external auditors during annual audits to provide information as required.
- Attended over 20 hours of ACAMS sessions wiithin the year to stay informed on compliance best practices and emerging trends.
Compliance Analyst
MoneyGram International
Frisco, TX
10.2014 - 05.2016
- Reviewed AML/ Fraud reported transactions to determine if further investigation and/or action is needed
- Prepared and maintained detailed summary of invesigation findings for law enforcement, management and/or executive level review
- Completed daily, weekly and monthly agent and consumer fraud metric reports
- Handled MoneyGram restitution requests.
- Maintained an up-to-date knowledge base of all relevant laws, regulations, guidelines, and industry standards.
- Tracked progress towards meeting established goals related to organizational compliance objectives.
- Analyzed potential areas of risk and developed strategies to mitigate such risks.
Senior Specialist
MoneyGram International
Lakewood, CO
11.2012 - 09.2014
- Specialized in managing and investigating consumer complaints that encompass regulated countries, Dodd Frank, Privacy and CFBP (Consumer Financial Protection Bureau)
- Responsible in reviewing and investigating escalated complaints including Office of the President, Legal, BBB (Better Business Bureau) and Attorney General while meeting critical time sensitive deadlines.
- Assisted with multiple projects in enhancing the team’s efficiency, procedures, and quality
- Lead trainer in charge for the first Case Management and Senior Case Management team in Warsaw, Poland.
Quality Assurance
MoneyGram International
Lakewood, CO
02.2011 - 11.2012
- Responsible for hosting and leading calibration meetings with Supervisors, Outsourcer Partners, and training liaisons regarding quality assurance initiatives
- Improved Customer Care standards as part creator of the company’s employee guideline of ‘Customer Care Expectations’
- Analyzed trends, score improvements, and responsible for assignment workloads
- Generated reports summarizing quality assurance activities.
- Presented with the NHPP award for high performance and exceptional work
- Assisted new hire classes by demonstrating calls, answering questions, and help further train those who needed additional support.
Customer Care Representative, Escalations, ESC MO, Holds
MoneyGram International
Lakewood, CO
10.2008 - 02.2011
- Managed OFAC and consumer transaction denials with following government and company regulations
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Worked Escalation, Supervisor, and troubleshooting calls utilizing problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Answered customer inquiries over the phone and via email.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
National Sales Support
Sprint/ Nextel
Lone Tree, CO
04.2007 - 02.2008
Education
Highlands Ranch High School
01.2006
Metropolitan State College of Denver
Skills
- Internal Controls
- Sanctions compliance
- Fraud and Anti-Money Laundering
- Investigations expertise
- Regulatory knowledge
- Research proficiency
- Analytical Skills
- Time management abilities
- Compliance Monitoring
- Activity reporting
- Technical Writing
References
References Blake Crenshaw — MoneyGram International Supervisor of Financial Intelligence Investigation 1-817-614-9534 Blake.Crenshaw@gmail.com Ariel Atwater- MoneyGram International Senior Analyst team member -303-847-2906
Additional Information
- Awards- , Above and Beyond - Guiding Compass Leadership Award 2022
Affiliations
- Spending time with my family
- Watching HGTV or crime documentaries
- Spending time outdoors
Accomplishments
- Above and Beyond - Guiding Compass • Leadership Award 2022
- NHPP High Performance and Exceptional Work Award 2012
Timeline
Senior Financial Crimes Analyst
MoneyGram International
05.2016 - Current
Compliance Analyst
MoneyGram International
10.2014 - 05.2016
Senior Specialist
MoneyGram International
11.2012 - 09.2014
Quality Assurance
MoneyGram International
02.2011 - 11.2012
Customer Care Representative, Escalations, ESC MO, Holds
MoneyGram International
10.2008 - 02.2011
National Sales Support
Sprint/ Nextel
04.2007 - 02.2008
Highlands Ranch High School
Metropolitan State College of Denver
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