Becca Edwards
Centerville,OH
Summary
Diligent professional who is dependable and detail-oriented, able to work independently, with a desire to take on new challenges. Demonstrates adaptability and exceptional interpersonal skills to provide every customer with a positive experience.
Overview
12
12
years of professional experience
Work History
Phlebotomist
CompuNet
Centerville, OH
04.2024 - Current
- Provided excellent customer service while interacting with patients.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Documented patient information into electronic medical records system.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Licensed Massage Therapist
Innovation Massage LLC
Centerville , OH
06.2016 - Present
- Managed front desk operations such as scheduling appointments, checking out patients, and answering phone calls.
- Maintained quality records for business administration and financial management purposes.
- Organized and maintained full schedule of appointments, while cultivating loyal clientele with a high rate of referrals based on quality of services.
- Used verbal and active listening skills to engage customers in conversation and effectively determine needs.
- Ensured a safe environment for clients at all times by adhering to safety regulations set forth by the state licensing board.
Lead Licensed Massage Therapist
Massage Envy Spa
Beavercreek, OH
05.2012 - 06.2016
- Provided comprehensive massage therapy services to patients with a variety of medical issues and conditions by employing different modalities for individual needs.
- Attended career fairs and college events to promote the organization's brand as an employer.
- Participated in staff meetings to discuss best practices and new developments in the field, as well as conferences, seminars and other industry events related to corporate education initiatives.
- Organized training sessions for new employees to ensure smooth onboarding experience.
- Coordinated with managers to identify skill or knowledge gaps and implement training for staff development to enhance employee knowledge, engagement, satisfaction and performance.
Education
Associate in Health Sciences - Health Sciences
Sinclair Community College
Dayton, OH05-2025
Massage License #33.020044 - Massage Therapy
Dayton School of Medical Massage
Dayton, OH11-2011
Skills
- Customer Service
- Attention to Detail
- Time Management
- Business Administration
- Strategic Decision-Making
References
References available upon request.
Timeline
Phlebotomist
CompuNet
04.2024 - Current
Licensed Massage Therapist
Innovation Massage LLC
06.2016 - Present
Lead Licensed Massage Therapist
Massage Envy Spa
05.2012 - 06.2016
Associate in Health Sciences - Health Sciences
Sinclair Community College
Massage License #33.020044 - Massage Therapy
Dayton School of Medical Massage
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