Microsoft Office
Becca Grant
Summary
Accomplished leader with over 15 years of experience in operations management and team leadership, dedicated to driving organizational success. Expertise in planning and problem-solving, with a proven track record of maximizing resource utilization to enhance scalable operations and boost profitability. Recognized for strong relationship-building skills and a systematic approach to leadership. Seeking to leverage competencies in a strategic role that fosters growth and efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
New York Mischa
05.2023 - 11.2023
- Maintained excellent working relationships with all departments creating a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
- Formed new client relations and ongoing business opportunities to ensure commercial success while promoting the restaurant to the community
- Controlled payroll for 100+ FOH and BOH staff
- Completed floor plans, pre-shift notes and ran nightly pre-shift meetings
- Updated departmental financial plan weekly to ensure a competitive position within the industry
General Manager
Malibu at Atlantis The Royal
Dubai, United Arab Emirates
07.2022 - 04.2023
- Company Overview: Spearheaded the successful launch and operations of the highly anticipated, renowned resort in the Middle East
- Spearheaded the successful launch and operations of the highly anticipated, renowned resort in the Middle East
- Mentored and guided a multinational team of 75+ employees, fostering a culture of excellence and collaboration
- Directed the day-to-day operations of the adjacent outlet, ensuring seamless coordination between departments and optimal customer experience
- Drove and meticulously managed the departmental operating budget, consistently achieving financial targets and objectives
- Conducted thorough market research and analysis to identify industry trends and competitive opportunities, resulting in the implementation of cutting-edge programs, services, and technologies
- Evaluated and refined existing strategies and procedures to continually enhance the outlet's competitive edge in the market
- Spearheaded the successful launch and operations of the highly anticipated, renowned resort in the Middle East
General Manager - Opening Team
Brooklyn Leuca
Brooklyn
09.2019 - 06.2022
- Oversaw my management team as well as the floor staff daily while seeing over 300 covers per service and controlled reservations to maximize cover counts, plotted PPX table slots, and oversaw VIP and critics tables
- Liaison between the corporate events department and the restaurant
- Worked directly with the chef and events team to finalize BEOs and menu selections, staffing, and oversaw events to ensure guest satisfaction
- Operations Manager of In-Room Dining
- Prepared payroll for 50+ FOH staff
- Improved sales by 27% in 3 months by improving systems, staff training, and education
- Coordinated with BOH management on needs and ordering while staying within budget
Consulting Opening General Manager
Rose Mansion
04.2019 - 08.2019
- Optimized operational success by implementing effective staffing strategies, providing comprehensive training, ensuring compliance with building codes, and facility management
- Formulated and executed strategic business plans, devising innovative systems and procedures to enhance the quality and efficiency of operations with the Marketing Team and Ownership
- Streamlined financial operations by identifying and rectifying inconsistencies
Consulting General Manager
New York Mission Chinese Food
New York
07.2018 - 02.2019
- Built the standard operation procedures and infrastructure for the company
- Handled and executed sales and profit plans in line with budgetary goals
- Fostered a positive work culture by promoting open communication, team collaboration, and recognition programs
- Guided the floor staff nightly while seeing over 300 covers per service and maximized cover counts, primed PPX and VIP tables
Consulting General Manager
New York Ludlow House
New York
04.2016 - 04.2017
- Opening manager for a high-profile member-only club, running four floors of outlets for food and beverage and events
- Troubleshooted known staff issues with upper management to enhance the workplace environment
- Reducing staff turnover by 10% within 3 months
- Processed nightly bookkeeping including server and bartender cash-outs
Floor Manager
New York Extra Fancy
New York
04.2014 - 09.2015
- Established all aspects of administration, including budgeting, payroll, staff management, and coordination of special events
- Achieved a remarkable 13% increase in gross sales
General Manager
Brooklyn B + C Restaurant Group
Brooklyn
05.2013 - 04.2014
Catering & Events Director
Octopus Bar
Atlanta, GA
04.2012 - 09.2012
Manager
Empire State South
Atlanta, GA
01.2011 - 04.2012
Skills
- Operations Strategy
- Effective Strategic Planning
- Staff Development
- Team Leadership
- Budget Management
- Project Management
- Events Operations
- MS Office Suite
- Google Suite
- CRM/SalesForce
- Social Media Promotion
- Hospitality Operating Programs
- New Hire Integration
- POS Operating Systems
- Employee onboarding
- Payroll software proficiency
- HR support
Certification
- NYC Food Handler
- TIPs
- CPR & First Aid
- Deep Tissue & Neuromuscular Therapist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Google Workspace
POS Systems
CRM
PMS
Timeline
General Manager
New York Mischa
05.2023 - 11.2023
General Manager
Malibu at Atlantis The Royal
07.2022 - 04.2023
General Manager - Opening Team
Brooklyn Leuca
09.2019 - 06.2022
Consulting Opening General Manager
Rose Mansion
04.2019 - 08.2019
Consulting General Manager
New York Mission Chinese Food
07.2018 - 02.2019
Consulting General Manager
New York Ludlow House
04.2016 - 04.2017
Floor Manager
New York Extra Fancy
04.2014 - 09.2015
General Manager
Brooklyn B + C Restaurant Group
05.2013 - 04.2014
Catering & Events Director
Octopus Bar
04.2012 - 09.2012
Manager
Empire State South
01.2011 - 04.2012
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