Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BECCA GREEN

Director Of Employee Engagement
St. Charles,MO

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement and professional development.

Overview

24
24
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Director of Employee Engagement

Assistance Home Care
St. Charles, MO
05.2021 - Current
  • Monitored and proactively managed Employee Engagement and Retention program and its employees.
  • Provided coaching and accountability for key performance indicators.
  • Promoted consistency in operations by training leadership teams on best practices and supporting the comprehension and implementation of processes through continuing engagement with Branch Offices.
  • Evaluated efficacy of processes through monitoring adherence and analyzing results.
  • Monitored productivity within operational branches and provided weekly feedback to leadership team.
  • Consulted with leadership team and administrative employees to elicit feedback and identify operational barriers.
  • Analyzed trends and examined data to determine root cause of challenges.
  • Collaborated with Director of Operations to devise and implement strategies for organizational improvement to optimize outcomes.
  • Utilized operational knowledge to provide coaching and support to the leadership team and individual employees.
  • Coordinated efforts between operational divisions to bolster company culture and improve employee experience.
  • Assisted with supporting expansion into new markets by developing and coaching new leadership teams on best practices.
  • Consulted on organizational design and team development with leadership team and to increase visibility, consistency, and collaboration between divisions.
  • Directed and lead effective organizational and cultural change.
  • Developed standardized operational processes and best practices to promote organizational uniformity to support projected outcomes.
  • Devised and implemented new employee onboarding, training, retention, and succession planning outlines.
  • Devised systematic formatting for Clear Care utilization.

Director of Care Coordination

Assistance Home Care
Saint Charles, Missouri
12.2018 - 05.2021
  • Established a new care coordination division.
  • Developed and directed team of over fifteen people and provided oversight of 24-hour care coordination operation.
  • Provided professional development, ongoing feedback, and conducted annual evaluations for care coordination staff members.
  • Conducted regular meetings with care coordination staff members collectively and individually to provide updates and assist team in setting and achieving SMART goals.
  • Developed and maintained extensive training manual for care coordination team members.
  • Provided training to care coordination supervisor, care coordination team members, management trainees, managers, and other administrative staff regarding scheduling processes.
  • Handled escalated complaints from Care Pros.
  • Managed care coordination team schedules and weekly payroll.
  • Ensured quality assurance for client care teams to match the individual needs of each client.
  • Maintained Care Pro records and availability in Clear Care to ensure proper employee utilization.
  • Managed overtime and bonuses, ensuring adherence to budgeted allocations.
  • Collaborated with Branch Office Management Teams pertaining to escalated issues regarding client concerns or Care Pro issues.
  • Collaborated with Recruiting Department to review and update company staffing needs.
  • Collaborated with Director of Operations to assist in updating core processes pertaining to staffing.
  • Connected monthly with inactive Care Pros to reengage and support retention efforts.
  • Participated in new Care Pro orientation, acting as a resource to assist with navigation of scheduling software and successful onboarding.
  • Participated in weekly/monthly/quarterly company meetings to assist in developing and implementing strategies to promote companywide growth.
  • Participated in continuing education to ensure alignment with company core values, mission, and vision.

Area Care Manager

Assistance Home Care
St. Charles, MO
09.2017 - 12.2018
  • Ensured successful branch operation by exceeding the expectations of all clients, care teams, and community liaisons.
  • Conducted monthly quality assurance and support home visits.
  • Completed monthly care plan meetings with clients/family and referral sources.
  • Demonstrated efficiency in promptly resolving client satisfaction concerns.
  • Managed ongoing services and provided resources and education to client and family.
  • Developed and retained a staff that includes an Assistant Care Manager, Management Trainees, Care Pros, and other support staff.
  • Completed annual performance evaluations of administrative team and field staff employees.
  • Completed required hours of annual online training and CDS training and monitored successful completion by administrative team.
  • Executed successful onboarding process for new clients and employees.
  • Reviewed sample of active and closed client records quarterly in Clear Care to ensure established policies were followed in services provided.
  • Achieved growth goals through community engagement and weekly marketing expectations with key referral partners.
  • Generated regular stream of new business year over year.
  • Provided oversight of team's intake to new client conversion rates.

Emergency Communications Manager

City Of St. Charles Police Department
St. Charles, MO
06.2011 - 09.2017
  • Managed more than ten employees in daily operations of a busy emergency communications center.
  • Directed and monitored team members for compliance with communication, quality, and performance standards.
  • Provided ongoing coaching and feedback to employees, and prepared annual evaluations.
  • Trained new employees and facilitated continued professional development opportunities for existing employees.
  • Counseled subordinates and initiated disciplinary action, as necessary.
  • Developed and coordinated schedules to manage overtime and ensure adequate staffing for 24/7 operation.
  • Completed employee payroll via Novatime time-keeping software.
  • Acted as liaison between support personnel and command staff.
  • Interviewed prospective employees and made recommendations for hire.
  • Utilized and updated Computer Aided Dispatch system.
  • Maintained filing system for employee records, warrants, stolen vehicles, guns, and articles.
  • Handled all tasks associated with law enforcement radio operation and administrative and 911 communications within the department.
  • Provided excellent customer service to members of the community.


Emergency Communications Specialist

City Of Frontenac Police Department
Frontenac, MO
07.2003 - 06.2011
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Entered, reviewed, and audited official police records such as arrest warrants, stolen vehicles, stolen guns, stolen articles.
  • Provided excellent customer service and supported public relations with members of the community.
  • Programmed, monitored, and maintained police monitored burglary alarm software.

Server

Applebee's Neighborhood Restaurant
Cape Girardeau, MO
10.1999 - 07.2003
  • Utilized excellence in customer service skills
  • Multitasked effectively in fast-paced food service industry.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Emergency Communications Specialist

Scott County 911
Benton, MO
03.2000 - 11.2001
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Entered, reviewed, and audited official police records such as arrest warrants, stolen vehicles, stolen guns, stolen articles.
  • Provided excellent customer service and supported public relations with members of the community.

Education

Bachelor of Science - Organizational Leadership

Fort Hays State University
Hays, KS
01.2016 - Current

Skills

Training and Development

undefined

Certification

Certified Dementia Specialist

Timeline

Director of Employee Engagement

Assistance Home Care
05.2021 - Current

Director of Care Coordination

Assistance Home Care
12.2018 - 05.2021

Certified Dementia Specialist

01-2018

Area Care Manager

Assistance Home Care
09.2017 - 12.2018

Bachelor of Science - Organizational Leadership

Fort Hays State University
01.2016 - Current

Emergency Communications Manager

City Of St. Charles Police Department
06.2011 - 09.2017

Emergency Communications Specialist

City Of Frontenac Police Department
07.2003 - 06.2011

Emergency Communications Specialist

Scott County 911
03.2000 - 11.2001

Server

Applebee's Neighborhood Restaurant
10.1999 - 07.2003

Similar Profiles

CREATE PROFILE
BECCA GREENDirector Of Employee Engagement