Becca Wall
Greenwood,SC
Summary
Dedicated and customer‑focused professional with strong experience supporting clients, coordinating services, and managing high‑volume inquiries. Skilled in communication, conflict resolution, multitasking, and providing a positive experience to customers and families. Known for professionalism, empathy, and the ability to build rapport quickly while resolving concerns efficiently. Seeking to apply strong service and administrative skills in a customer service representative role outside of the healthcare industry.
Overview
7
7
years of professional experience
Work History
Admissions Coordinator
NHC HealthCare
02.2025 - Current
- Serve as the initial point of contact for incoming patients, providing clear communication to families, referral sources, and clinical teams.
- Manage a high volume of inquiries, gather required information, and guide clients through next steps.
- Coordinate with hospitals, case managers, and physicians regarding bed availability and patient readiness for transfer.
- Maintain accurate records, update databases, and prepare reports for leadership.
- Achieved an average census of 137.81 for 2025, the highest since 2019.
- Customer Service Champion for 3+ years, tracking and identifying improvement opportunities across all departments to increase overall satisfaction scores.
- Drove Customer Satisfaction to 72% in 2025, outperforming the company benchmark of 62%.
Social Services Worker
NHC HealthCare
09.2020 - 02.2025
- Built trusting relationships with patients and families while conducting intake interviews, routine assessments, and developing individualized care plans that reflect their values and backgrounds.
- Coordinated effective discharge plans, including home arrangements, follow‑up appointments, equipment orders, and referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Director of Activities
NHC HealthCare
04.2019 - 09.2020
- Developed and implemented engaging activity programs enhancing resident participation and satisfaction.
- Coordinated interdisciplinary team meetings to ensure alignment on resident care and activity schedules.
- Evaluated program effectiveness through feedback, adapting offerings based on resident interests and needs.
- Led and supported a team of three assistants, ensuring consistent, customer‑focused service and smooth daily operations.
Education
Bachelor of Science - Business Administration
Lander University
Greenwood, SC05-2019
Skills
- Client relations
- Strong organization
- Adaptability
- Prioritization & multitasking
Timeline
Admissions Coordinator
NHC HealthCare
02.2025 - Current
Social Services Worker
NHC HealthCare
09.2020 - 02.2025
Director of Activities
NHC HealthCare
04.2019 - 09.2020
Bachelor of Science - Business Administration
Lander University