Becca Wallington
North Hollywood,CA
Summary
People-oriented barista with distinct experience-enhancing customer connections. I am proven to be reliable, and flexible with a personal passion for unique drinks. I endeavor to create positive change wherever I am and provide each customer with a relaxing and catered experience. Pursues any opportunity to support team members and customers alike.
Overview
3
3
years of professional experience
Work History
Barista
La Rochelle Bakery & Cafe
North Hollywood, CA
06.2024 - Current
- Enhanced customer satisfaction by describing what makes La Rochelle’s drinks specific & exciting.
- Stocked baked goods in a way that catches the eye
- Prepared sauces and syrups from scratch everyday to maintain consistent business.
- Maintained strong communication with supervisors regarding stock levels, and potential display changes.
- Assisted customers with special requests, elevating their cafe experience
Barista/ Cashier/ Expo
FattyMart
05.2023 - 03.2024
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Consistently improved Fatty Mart's branding footprint through colorful and creative signs.
- Assisted managers with quickly resolving service- and food-related issues.
- Helped management keep adequate supply on hand by notifying of shortages.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff with preparing for events, and coordinating smooth execution to maximize guest satisfaction.
- Worked with managers to create new drinks and refine fan favorites.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Checked in with diners to assess satisfaction and collect new ways to create comfortable and exciting environment.
Barista/Barista Trainer/Cashier
Starbucks
10.2021 - 07.2022
- Managed back-of-house storage with efficiency and solid understanding of database operations.
- Went above and beyond with creative storefront signage to produce welcoming 'third-place' environment.
- Received partner of the quarter from May-July 2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Identified issues, analyzed information, and provided solutions to problems.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Pine Hills Adventist Academy
Auburn, CA, United States06.2021
Skills
- Punctual and Reliable
- Customer Complaint Resolution
- Time management abilities
- Teamwork and Collaboration
- Opening and closing duties
- Beverage preparation
- Espresso machine operation
- Performance improvement
- Excellent memory
- Product displays
- Creative sign art
Timeline
Barista
La Rochelle Bakery & Cafe
06.2024 - Current
Barista/ Cashier/ Expo
FattyMart
05.2023 - 03.2024
Barista/Barista Trainer/Cashier
Starbucks
10.2021 - 07.2022
High School Diploma -
Pine Hills Adventist Academy
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