BECCA YOUNG
Minneapolis,MN
Summary
Collaborative leader and manager and analytical problem-solver with talents for sound judgment to positively impact company success. Successful at multi-tasking, balancing customer needs and making new sales. Team building, leading and motivating, operations as well as excellent customer relations aptitude and relationship-building skills. Builds loyalty and long-term relationships with customers while consistently reaching goals. Strong leader and problem-solver dedicated to streamlining operation and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
CEO-Business Owner
The Sultry Bar LLC
09.2020 - Current
- Oversaw the daily operations of the business
- Managed marketing, bookkeeping, and advertising functions
- Maintain professional interactions, consistent and timely client follow up
- Inventory Management
- Prepared bank deposits and handled business sales, and transaction reports.
- Consulted with customers to assess needs and propose optimal results.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Project Coordinator
Optum – Remote
09.2020 - 12.2022
- Work between several data platforms simultaneously to create packages to send to provider office
- Accurately evaluate data from multiple sources and update internal systems and applications with the results of the investigation using up-to-date process documents
- Maintain professional interactions, both internally and externally
- Contact providers to explain request, set commitments for information return and explain options for completing and transmitting information
- Adhere to Protected Health Information (PHI) policies and practices
- Use system of record to evaluate and prioritize daily work (urgency, client value, status)
- Understand and apply rules for medical information handling across multiple programs and situations
- Meet daily and weekly production standards
Care Team Manager
01.2020 - 09.2020
- Supervise, train, and coach care team members in support of quality delivery of resident care
- Ensure all resident individualized service plans and service records are being read and followed by the care team
- Collaborate with the Health and Wellness Director to schedule care team at adequate levels to ensure quality program delivery
- Partner with Executive Director & Business Office Manager to recruit, interview, hire, onboard, and train staff
- Ensure care team performs in accordance with daily, weekly, and monthly task sheets
- Collaborate with the Health and Wellness Director and Executive Director to conduct performance reviews, coaching, training, performance improvement counseling, and retention activities
- Maintains frequent and delightful communication with residents' families
- Collaborate with Sales and Marketing director and attend assessment site visits for potential residents.
Clinic Operations Manager
Sage Prairie Clinic
07.2018 - 01.2020
- Managed daily operations of a clinic flow location and ensured patient care was consistently provided
- Telehealth implementation and transition to telehealth visits
- Obtained releases of information and fulfilled release of information requests
- Roomed patients, gave injections, blood draws, ran lab tests, obtained vitals and updated history
- Resolved patient issues in a quick and efficient manner
- Oversaw inventory controls and maintenance management
- Supervised 40 staff of doctors, medical billers and lab technicians
- Completed coaching training, overseeing work, and delegating tasks, evaluating performance, resolving conflicts, hiring and firing
- In charge of human resources such as payroll processing, resolving payroll discrepancies, handling worker’s compensation claims, managing timecards, and resolving EFT delinquent
- Completed prior authorizations and referrals
- Recruiting, Payroll processing, hiring and firing
- Results:
- Ensured team consistently met and exceeded patient care
- Accomplished this through consistent coaching and training, setting up regular individual and group meetings to review billing, and holding the team accountable for maintaining quality patient care and customer service standards.
Clinic Manager
Contour Clinic Medical Esthetic Spa
10.2015 - 07.2018
- Oversaw clinic operations, including daily operations management, patient preparation, directing marketing events and patient programs, inventory management, and maintenance management
- Supervised a team of 30, overseeing operations, delegating, coaching and training, conflict resolutions, hiring and terminations
- Responsible for patient scheduling and communications
- Managed incoming customer inquiries on services and products
- Upheld success at sales and leadership
- Results:
- Improved customer service through excelling in training and coaching, and marketing events
- Excelled in converting phone inquiries to appointments.
CNA
Clinic Health System
10.2013 - 10.2015
Education
BS - Health Care Management
Rasmussen College
Eagan, MN8.2020
Associates - Health Sciences
12.2016
Skills
- Negotiation and Persuasion
- Creating Collateral
- Sales Planning
- People and Culture
- Sales Development
- Operations Management
- Defining Company Vision
- Attention to Detail
- Analytical and Critical Thinker
- Risk and Mitigation Analysis
- Training and Development
- Operations Start-Up
- Business Optimization
- Project Oversight
- Inventory Control Processes
- Business Marketing
- Office Systems Management
Timeline
CEO-Business Owner
The Sultry Bar LLC
09.2020 - Current
Project Coordinator
Optum – Remote
09.2020 - 12.2022
Care Team Manager
01.2020 - 09.2020
Clinic Operations Manager
Sage Prairie Clinic
07.2018 - 01.2020
Clinic Manager
Contour Clinic Medical Esthetic Spa
10.2015 - 07.2018
CNA
Clinic Health System
10.2013 - 10.2015
BS - Health Care Management
Rasmussen College
Associates - Health Sciences
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