Rebecca Fuss
Experienced Retail Manager
Martinsburg WV
Summary
Award-Winning Strong Retail Manager/Accounting Manager Experienced multi-unit retail manager whose passion is to lead, develop and empower others to be able to achieve company goals and objectives as a team. Successful in both retail startup and turnaround management roles. Propelled numerous stores from bottom of company to the top while decreasing shrink and lowering staff turnover. Experience also includes management in accounting, payroll, human resources, plant start up, purchasing and inventory.
Overview
26
26
years of professional experience
Work History
Store Manager
Michaels Arts and Crafts
Hagerstown, MD
01.2013 - Current
- Handle all day to day details of leading a team of over 30 in sales of over $3 million
- Striving for 100% customer service, while meeting all sales goals and objectives
- Awarded last year for highest engagement score in district with my team as well as highest Customer Service Scores
- District point person for all customer service reports, email collections and loyalty program
- To
- Job Title, Company
- Describe your responsibilities and achievements in terms of impact and results
- Use examples, but keep it short.
Store Manager
Five Below WV/VA
01.2012 - 01.2014
- Began with company in Martinsburg,WV
- Brought store from #118 to #6 in first year by working hard and 100% commitment to customer service
- Successfully took over Winchester, Va store and was able to increase sales and decrease shrink
- In charge of all hiring, training, customer service, weekly reports, scheduling, ordering, payroll, employee mentoring
- Leader at email captures, fundraising, reducing shrink and highest customer service score in the district
- Awarded top ten for second year in a row coming in at #2.
Store Manager
Wilson Leather
Hagerstown, MD
01.2009 - 01.2011
- Responsible for all day-to-day operations of retail store
- Recruiting, hiring, training, loss prevention, payroll, inventory, store changes, marketing, and sales
- Decreased shrink dramatically in first 6 mths
- Increased sales and payroll efficiency, best in company
- Awarded second year with company #1 in Key Performance Indicators.
New Store Opening Manager
Baltimore Coffee & Tea
Frederick, MD
01.2008 - 01.2009
- Set up and manage employees for brand new store, opened Oct 16, 2008
- Retail/Food establishment- ordering, scheduling, invoicing, managing 18 employees
- Sold retail items, 120 coffee beans, over 1000 teas as well as coffee & Tea accessories
- Serv safe certified
- Strong management, leadership skills
- Responsible for recruitment and selection of entire staff
- In -processing, training and development, reviews, continued team building, evaluations and recognition programs
- Handled disciplinary and terminations
- Was able to increase sales each month while keeping down inventory and cost of goods
- Very Customer service oriented
- Worked with advertisers and did community projects to increase new customer base.
Regional Office & Accounting Manager
Day & Zimmermann Nashville
, TN
01.2006 - 01.2008
- Manage Field Accounting activities for five TVA Fossil Fuel Power plants
- Union craft hiring, manpower reporting, payroll, layoffs and terminations
- Regional office accounting; fiscal functions including: SAP payroll processing, payables, performance reviews, checkbook reconciliation, monthly fringe union deduction payments & reporting
- Hire 200-900 employees during outages; oversee all hiring, new employee enrollment, reporting and payroll
- Handled all employee files
- Bonus and reviews on all salary staff
- Create & publish the monthly Partner Performance Indicators
- Manage all office and administrative functions as well as office team
- Developed new policies & procedures in evaluating temporary staff positions and processes used in initial hiring of employees to better meet company
Area Retail Manager
The Bible Factory Outlet
Hagerstown, MD
01.2003 - 01.2006
Project Manager
BME Business Machines
Smithsburg, MD
01.2000 - 01.2003
- Program, install, train, support and upgrade all Retail and Dining Point of Sales systems.
Jr. Accountant/Purchasing/Payroll Mgr
Best Foods Frederick
, MD
01.1999 - 01.2000
- Process payroll duties for over 100 union employees
- Monthly Pension & Welfare reporting
- Purchase ingredients involved in the manufacturing process
- Met with vendors, negotiated contracts and processed all orders
- Processed weekly inventory
- Worked with Plant controller to see that all Ingredients were reported correctly on the books
- Assisted accountant with all accounting duties, did journal entries, ran monthly variance reports
- Backup for HR manager in working with benefits, recruitment, policies and procedures.
Human Resource/Payroll Mgr/Buyer Performance
Pipe
Hagerstown, MD
01.1996 - 01.1999
- Plant start up
- Responsible for all accounts payable, trained on SAP accounting software, project systems, and general ledger and controlling functions
- Hired to implement all accounting procedures & functions of new manufacturing plant.Took over as purchasing agent for plant
- Trained on quarterly plant inventories, selected to travel to other plants when needed
- Took over as HR manager on payroll, benefits, new employee hiring and training
- Managed all office functions as administrative assistant to the plant manager
- Helped in initial setup of new plant including hiring and all HR procedures and objectives
- Involved in ISO 9000 project
- Member of SHRUM.
Education
Bachelors - Business
Shepherd University
2001
Associates - Management
Western Oklahoma State College
1991
Skills
Able to drive sales & profitability through excellent customer service and report analysis
Timeline
Store Manager
Michaels Arts and Crafts
01.2013 - Current
Store Manager
Five Below WV/VA
01.2012 - 01.2014
Store Manager
Wilson Leather
01.2009 - 01.2011
New Store Opening Manager
Baltimore Coffee & Tea
01.2008 - 01.2009
Regional Office & Accounting Manager
Day & Zimmermann Nashville
01.2006 - 01.2008
Area Retail Manager
The Bible Factory Outlet
01.2003 - 01.2006
Project Manager
BME Business Machines
01.2000 - 01.2003
Jr. Accountant/Purchasing/Payroll Mgr
Best Foods Frederick
01.1999 - 01.2000
Human Resource/Payroll Mgr/Buyer Performance
Pipe
01.1996 - 01.1999
Bachelors - Business
Shepherd University
Associates - Management
Western Oklahoma State College
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