Bechoy Ghaly
East Brunswick
Summary
Talented Inside Sales Consultant successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Lifestation Medical Alert
12.2023 - Current
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Achieved or exceeded company-defined sales quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Agent/Insurance Consultant
ADP
03.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Assistant Director of Recreation/Dementia Unit
Genesis Healthcare
08.2020 - 03.2023
- Cultivates and maintains positive working relationships with employees and freelance personnel.
- Directs teams of professionals in special projects and daily operations.
- Trains managers and staff on information and duties required for daily activities.
- Aides senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
- Responsible for training/hiring new staff members.
- Attends department-head meetings in which desired outcome is to optimize the residents' quality of life.
- Took on responsibilities of the director while she was on a prolonged medical leave of absence.
- Contacted job applicants to inform of application status.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
Physical Therapy Aide
Twin Boro Physical Therapy
10.2015 - 11.2018
- Used various mechanical and electrical equipment and prosthetic and orthotic devices to properly treat patients.
- Assisted in application of traction devices.
- Treated patients in activities of daily living in supportive and maintenance programs.
- Trained patients on how to safely and effectively use therapy equipment such as pulleys, weights and inclined surfaces.
- Oversaw physical rehabilitation program to introduce and implement new rehab protocols for patient care.
- Documented patient physical therapy treatments and made observations on improvement.
- Performed prognostic and diagnostic tests to examine patient muscle, nerve, joint and functional abilities.
- Aided clinical director in recruitment process of physical therapy aides.
Chief Operating Officer/Car Salesman
MG Motors
03.2012 - 08.2017
- Maintained productive relationships and communication channels across organization.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Monitored outcome measures, program outcomes and performance improvement.
- Reviewed, analyzed and interpreted financial statements.
- Maximized profits through reducing expenditures and evaluating prices.
- Improved return on capital investment (ROI) by studying car market.
- Optimized sales and reduced overhead costs resulting in increased profitability.
- Delivered exceptional customer service to our clients
Education
Masters in Business Administration
Montclair State University
Montclair, NJ12-2025
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2019
Associate of Science - Biology
Middlesex County College
Edison, NJ05.2017
Skills
- Training and development
- Leadership
- Strategic Planning
- Database coordination
- Schedule management
- Collaboration
- Cold calling expertise
- Telephone sales
- Relationship building and management
- Rapport building
- Consultative sales strategies
- Salesforce
Languages
Arabic
Full Professional
Timeline
Inside Sales Representative
Lifestation Medical Alert
12.2023 - Current
Customer Service Agent/Insurance Consultant
ADP
03.2023 - 09.2023
Assistant Director of Recreation/Dementia Unit
Genesis Healthcare
08.2020 - 03.2023
Physical Therapy Aide
Twin Boro Physical Therapy
10.2015 - 11.2018
Chief Operating Officer/Car Salesman
MG Motors
03.2012 - 08.2017
Bachelor of Arts - Psychology
Kean University
Associate of Science - Biology
Middlesex County College
Masters in Business Administration
Montclair State University
Similar Profiles
Erick NuñezErick Nuñez
Asistente En Finanzas at Medical Alert AmbulanceAsistente En Finanzas at Medical Alert Ambulance
Mary GarciaMary Garcia
Authorization Representative at American Medical Alert CorpAuthorization Representative at American Medical Alert Corp
Zyah MolenZyah Molen
Customer Care Consultant at Tunstall Medical AlertCustomer Care Consultant at Tunstall Medical Alert