Beck Ray
Gainesville
Summary
Experienced bartender/server with 9 years of service industry experience. Previous management and lead server/expeditor experience. Adaptable, dedicated, and self-motivated. Able to thrive in fast-paced environments and provide excellent customer service. Seeking a position where I can utilize my skills and contribute to the success of a restaurant or hospitality establishment.
Overview
6
6
years of professional experience
Work History
Bartender
Eaton's Beach Sandbar & Grill
01.2024 - Current
- Delivered exceptional customer service in a high-volume, fast-paced beach bar environment, specializing in tropical, rum-based cocktails.
- Maintained a friendly, casual atmosphere while efficiently managing large crowds and quick service demands.
- Adapted to a more refined, fine-dining brunch setting, providing attentive service and crafting upscale cocktails for discerning clientele.
- Ensured smooth operations and customer satisfaction during peak hours, balancing multiple priorities in both settings.
- Expert in creating signature cocktails and managing inventory in high-pressure, high-traffic situations.
Black Apron (Lead Server)
First Watch
12.2021 - 01.2024
- Trained and mentored new servers to ensure consistent high-quality service
- Serve safe food and alcohol certified
- Responsible for training new employees
- Provided excellent customer service
- Greeted customers and presented menus
- Made suggestions and upsold with applicable items
- Implemented customer feedback to improve service quality
- Collected server checkouts and counted drawers
- Applied and kept track of comps and voids
- Ensured food safe conditions were being met
- Develop and implement training programs for servers to improve their knowledge of the menu and enhance customer satisfaction.
FOH Assistant Manager
Naroodle Ramen Shop
08.2019 - 12.2021
- Assisted in hiring and retaining employees
- Set job expectations, provided ongoing feedback, and conducted performance reviews
- Ensured the restaurant was adequately staffed for all shifts
- Coordinated and prepared schedules
- Handled guest relations
- Managed and kept track of restaurant finances and truck orders
- Assisted in training and developing new employees to ensure consistent customer service and operational excellence
Education
A.A -
College of Central Florida
Ocala, Fl05.2018
Skills
- Leadership
- Training
- Customer Service
- Menu Knowledge
- Teamwork
- Aloha, Toast, Square
Timeline
Bartender
Eaton's Beach Sandbar & Grill
01.2024 - Current
Black Apron (Lead Server)
First Watch
12.2021 - 01.2024
FOH Assistant Manager
Naroodle Ramen Shop
08.2019 - 12.2021
A.A -
College of Central Florida