Rebecca Mathews
Fairfield,OH
Summary
Personable Medical Assistant bringing 14 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Scheidler Health Associates
Hamilton, OH, USA
07.2010 - 01.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Ohio GI and LIver
Fairfield, OH, USA
01.2008 - 06.2010
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
Trainer
butler county MRDD
Fairfield , Oh
01.2005 - 01.2008
- I helped adults that had severe to high functioning developmental disabilities with ADL's
- Provided direct care and support to individuals with special needs in a residential setting.
- Assisted individuals with daily activities such as dressing, eating, and hygiene.
- Collaborated with interdisciplinary team members to develop individualized plans of care for each client.
- Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
- Ensured that all safety precautions were followed during recreational activities.
- Administered medications as prescribed by physician or psychiatrist.
- Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
- Facilitated communication between clients, families, caregivers, and professionals involved in the care plan process.
- Participated in community outings and social events with clients to increase their quality of life experiences.
- Created a supportive environment where clients felt safe expressing themselves without fear of judgement or ridicule.
- Developed meaningful relationships with clients through active listening techniques and empathy.
- Organized therapeutic activities designed to help individuals reach personal goals related to communication, mobility, behavior management..
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
- Maintained accurate records of tasks completed including progress notes detailing client interactions and behaviors observed.
- Attended training sessions on relevant topics such as First Aid and CPR certification, medication administration procedures..
- Educated family members about available resources for additional assistance or support services.
- Promoted an atmosphere of acceptance amongst peers regardless of differences in abilities or backgrounds.
Education
Medical Assisting -
Ross Medical Education Center
High School Diploma -
Princeton High School
Skills
- Exceptional communication skills, effectively engaging with customers, fostering a friendly and welcoming atmosphere
- Assisted healthcare professionals with patient care, including taking vital signs and performing basic medical procedures
- Managed patient records and ensured accuracy of documentation
- Provided excellent customer service by effectively communicating with patients and addressing their concerns
- Assisted physicians in a fast-paced clinic, providing patient care and administering vaccinations
- Managed patient appointments, including scheduling and coordinating follow-up care
- Prepared patients for examinations, including obtaining vital signs and updating medical histories
- Performed basic laboratory tests, such as phlebotomy and urinalysis, with strict adherence to safety protocols
- Skilled in managing high-volume environments and multitasking with precision
- Nursing
- Patient Flow Management
- Patient Scheduling
- HIPAA Compliance
- Phlebotomy
- Adaptable
- Preparing Specimens and Samples
- Calm and Level-Headed Under Duress
- Clinical Documentation
- CPR
- Compassionate
- Proper Sterilization Techniques
- Documentation Expert
- Human Anatomy and Physiology
- Electronic Medical Records
- Venipuncture and Phlebotomy
- CPT Coding
- Medical Records
- ICD-9
- Anatomy Knowledge
- Insurance Verification
- ICD-10
- EMR Systems
- Medical Terminology
- Vital Signs
- Customer Service
- Communication
- Time Management
- Problem Solving
- Attention to Detail
- Multitasking
- Teamwork
- Persuasion
- Sales
- Networking
- Negotiation
- Inventory Management
- Procedure Assistance
References
References available upon request.
Timeline
Medical Assistant
Scheidler Health Associates
07.2010 - 01.2019
Medical Assistant
Ohio GI and LIver
01.2008 - 06.2010
Trainer
butler county MRDD
01.2005 - 01.2008
Medical Assisting -
Ross Medical Education Center
High School Diploma -
Princeton High School
Similar Profiles
Donald WilliamsDonald Williams
Heavy Equipment Operator at Scheidler ExcavatingHeavy Equipment Operator at Scheidler Excavating
Marlyn GrahamMarlyn Graham
Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)Certified Medical Assistant for Internal Medicine, Pulmonology, Cardiology, and Gastroenterology at Medical Associates of Ocean County, at Health Village Imaging (by Hackensack Meridian Health)
Sarah RyanSarah Ryan
LPN Urgent Care at Lee Health Care AssociatesLPN Urgent Care at Lee Health Care Associates