Summary
Overview
Work History
Education
Skills
Timeline
Generic

Becki Benak

Laguna Niguel,NM

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Adept at keeping all district stores up to date with policies and ensure increased sales performance and customer relations. Act as the liaison between each individual store and the corporate headquarters.

Overview

23
23
years of professional experience

Work History

Practice Manager

Banfield Animal Hospital
06.2022 - 09.2024
  • Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
  • Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
  • Worked effectively in fast-paced environments.


STORE MANAGER

Bath and Body Works
09.2017 - 05.2022
  • Supervise and coach leadership and store team
  • Hire, develop, inspire, and retain top talent
  • Build schedules leveraging business acumen to increase sales
  • Set and reinforce clear and aligned expectations, performance, results, and accountability with all associates
  • Analyze business plans and create/communicate clear action plans that optimize results and ensure effective execution of all activities
  • Build highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and email
  • Meet payroll targets by ensuring appropriate sales floor coverage and maintaining sales focus
  • Build sharply focused store environment that consistently delivers exceptional in-store shopping experience
  • Execute high visual standards and maintain safe and inviting store appearance
  • Manage controllable expenses
  • Partner with members of sales leadership team to support action plans that optimize results and ensure effective execution of operational activities

STORE MANAGER

Justice/Tween Brands
11.2007 - 09.2017
  • Managed store standards, expense control, and financial management
  • Provided training and motivation for store employees
  • Trained and developed three internal assistants to management positions of their own stores
  • Provided company objectives and updates to all employees
  • Managed six different Justice locations, including two of the highest producing stores (Victoria Gardens & South Coast)
  • Assisted opening of two new stores, included store set up and training of the management team and all other employees
  • Assisted District Manager to increase company productivity
  • Completed Store Sales Manager Lead program

SALES LEADER

Bath and Body Works
06.2001 - 06.2008
  • Assisted general manager with store operations which included: inventory, ordering, interviewing, training, scheduling, and money handling
  • Took charge in monthly store set up and promotions
  • Managed store re-sets and assured they were completed to company standards
  • Verified advertising/marketing was displayed appropriately
  • Provided high quality of customer service
  • Promoted from associate to Senior Sales Leader within 12 months
  • Acquired and maintained full knowledge of products to better serve customers needs

TRIAGE/ACCOUNT MANAGER

Chase/JP Morgan Chase
11.2006 - 07.2007
  • Communicated with loan officers and account managers to collect all needed information to expedite loan process
  • Ordered title, insurance, and required verification to validate accurate information
  • Ran daily and weekly report to ensure timely response and closing of loans
  • Attended to all required office needs including, incoming calls, emails, scheduling, and updating of all spreadsheets and reports

SR. LOAN COORDINATOR/JR

Aames Home Loans
11.2005 - 11.2006
  • Coordinated incoming files from 20+ branches
  • Delegated workflow to underwriting and funding departments
  • Ran daily reports to verify compliance of federal and state laws
  • Reviewed all signed/executed loan documentation for accuracy and completeness
  • Pulled audit files and reviewed for management, supplied reports on missing information
  • Reviewed and verified data entry and balanced loans to match final HUD's for company funding

Education

Diploma -

Charter Oak High School
Covina, CA
06.1997

Skills

  • In-depth knowledge of Company Brand
  • Strong Customer Service Satisfaction
  • Empathetic to Customer Needs
  • Effective Leadership and Communication Skills
  • Highly Motivated/Self Starter
  • Adaptable and Collaborative
  • Retail Management Experience
  • Strong Work Ethic
  • Staff Scheduling
  • Recruitment and Hiring
  • Retail Store Operation Procedures (Including Marketing, Merchandising, Human Resources)

Timeline

Practice Manager

Banfield Animal Hospital
06.2022 - 09.2024

STORE MANAGER

Bath and Body Works
09.2017 - 05.2022

STORE MANAGER

Justice/Tween Brands
11.2007 - 09.2017

TRIAGE/ACCOUNT MANAGER

Chase/JP Morgan Chase
11.2006 - 07.2007

SR. LOAN COORDINATOR/JR

Aames Home Loans
11.2005 - 11.2006

SALES LEADER

Bath and Body Works
06.2001 - 06.2008

Diploma -

Charter Oak High School

Similar Profiles

CREATE PROFILE
Becki Benak